Job description

Overview The Switchboard Operator handles a high volume of callers for an assigned site, answering the line and connecting the caller to the correct person or department. Responsibilities • Answer all the calls that come through to the main line of the company, and ensure that all the calls are routed to the appropriate department or person • Listen to the caller's request and either solve the query or direct the call to the concerned department • Must know which staff are in which department and who is in charge of what function • Must maintain up-to-date information of the current happenings in the company • Update and maintain pertinent business information via computer or department files • Other duties may involve greeting visitors, making them comfortable, receiving the mail of the organization, handling some business communication, arranging meetings with clients and other workplace communication Qualifications • High school diploma or the equivalent • 1 year of experience • Proficient in Microsoft Word and Excel • Excellent customer service skills, professional attitude & appearance • Good written and oral communication skills • Strong organizational, record keeping & time management skills • Ability to type 35 wpm • Availability to work overtime/varied hours when required PHYSICAL DEMANDS Intermittent physical activity including bending, reaching and prolonged periods of sitting or standing What We Offer: Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide! Come Join Our Team!

Requirements