Job description

LAN Administrator • This resource with be responsible for support customers in the southern part of the state. • Trouble shoot technical hardware and software issues • Install mobile devices in company vehicles • Respond to customer generated tickets that are generated by the Help Desk • Travel to remote offices • Support all aspects of Microsoft office and windows 10 • Provide support for all projects as they are presented. • Reconcile the devices that are not updated by our automated system Knowledge, Skills & Abilities • Experience supporting WebEx audio visual equipment. • Experience in data communications is desired. • Incumbents should have a good understanding and knowledge of software applications and hardware. • Advanced troubleshooting skills to resolve issues with applications not supported by the ITBA and BSA groups • Ability to work alone and handle unusually large volumes of work due to ET requirements and number of clients using multiple computer assets • High volume of IT requests for hardware and software. Customer Service Skills • Possesses a broad understanding of customer needs and of how to meet those needs. • Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them. Technical • Has an ability to translate that knowledge into benefits for the customer. • Maintains a solid strategy for efficient problem diagnosis. • Ability to focus on the real issues involved. Expert communicator • Must be an able listener. • Communicates early and often with the customer keeping them informed of the situation. Judgement • Ability to respond to multiple customer and employee/contractor requests or demands. • Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Teamwork • Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives. • Communicates clearly with other team members as well as other support organizations. Specialized Skills and Abilities Preferred • Support, maintain, and train users on WebEx equipment Basic Qualifications • 2+ years related IT Network Experience Required Required Skills • The ability to troubleshoot • Strong customer service • Organized/the ability to prioritize work Preferred Skills • Programming • Knowledge of ServiceNow ticketing system Education/Experience Required: • An Associates Degree or 3 years of work experience Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration! #AC

Requirements