Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Under technical direction, works with business area and technology representatives to formulate and define systems scope and objectives. Manages business requirements in support of an IT program or project for functional area. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Collaborates with stakeholders to plans and conduct working sessions where business requirements are elicited and reviewed. Prepares charter, requirements, and solutions documents and supporting documentation (e.g., use cases, process flows, business rules, user interface mock-ups, etc) for the concept and definition phases of the project. Recommends the most viable technology solutions to management for approval. Supports system test planning to ensure that test conditions, scripts, validation criteria, and expected results will successfully test the business and non-functional requirements. Participates in design reviews to ensure that detailed designs meet the needs of business and non-functional requirements. Manages requirements process using the appropriate requirement management tools (e.g. Caliber RM). Assures that necessary research is performed in order to fully understand the business issues, develop possible solutions and to support development of innovative, cost effective solutions. May perform additional duties as assigned. Reporting Relationship Typically Manager or above Skills, Knowledge & Abilities • Broad understanding of the insurance industry, its products, practices and operations. • Broad knowledge of the system development life cycle, and technology alternatives; understanding of interface design and user centered work methods. • Strong knowledge of client area's business and systems. • Strong analytical and problem solving skills. • Solid oral and written communication skills and ability to convey business requirements and technical needs in clear, concise, and effective manner. • Solid client and interpersonal skills and ability to work effectively with clients and IT staff. • Ability to work independently as well as in a team environment. • Advanced computer skills including Microsoft Office Suite and other business related software systems. Education & Experience • Bachelor's degree in Business, Computer Science, Engineering, or related discipline, or equivalent work experience. • Typically a minimum of four years experience in business analysis, or other related experience, i.e., accounting, finance, insurance operations, or computer science with prior experience identifying and documenting business requirements. In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

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