Job description

Provide responsive and efficient technical support for Windows operating systems (Windows 10/11) and related applications, including Microsoft Office Suite and Office 365.Troubleshoot, diagnose, and resolve hardware and software issues across desktops, laptops, printers, and mobile devices within a Windows environment.Respond to help desk inquiries via phone, email, or ticketing systems, ensuring timely and professional service.Assist with Active Directory management, including account creation, password resets, permissions, and group policies.Perform software installations, updates, and patch management for Windows systems according to company guidelines.Support basic network troubleshooting (e.g., connectivity issues, VPN setup, and LAN/WAN configurations).Train end-users on IT tools, best practices, and security protocols.Escalate unresolved technical issues to higher tiers of support or appropriate departments when necessary.Document technical solutions and maintain knowledge base articles for common issues and resolutions.

Requirements