Job description

Description This is a hybrid opportunity based out of Duluth, GA & 2+ years of Azure experience is required Grow your IT career with us! • Do you enjoy technical troubleshooting and problem solving? • Do you want to surround yourself with passionate, knowledgeable IT experts? • Are you a strong communicator who thrives when helping others? • Are you looking for a company that values its employees and its culture? This could be a good fit for you - and for us! BECA, a Blue Alliance company, is a well-established IT services provider serving the greater Atlanta area for over 40 years. We are looking for the right person to fill the role of Advanced Services Engineer, whose primary responsibility is to provide the direction, coordination, implementation, communication, and completion of a project, to meet a determined date, and is an advocate and architect of the Project Management process and procedures As a member of our Advanced Services team, an Advanced Services Engineer exemplifies above average skills utilizing the company's CRM to ensure billing, phase management, timelines, resource utilization and project work is completed to expectation. Important Attributes for a BECA Advanced Services Engineer: • Plan, design and manage projects within CRM • Communicate timeline and project scope changes to team and client • Track and monitor deliverables/milestones • Ensure all documentation, time and expenses associated to the correct project • Proper resource utilization and scheduling needed to achieve deliverables • Partner with team to define and document project scope, goals and deliverables • Assist with escalated events for reactive based incidents • Assist with management of organization's Datacenter and clients on shared infrastructure And of course, your technical skills! This should include: • Ticketing software - Incident management, time allocation, projects, and opportunities • Strong Knowledge of AzureAD and Microsoft 365 - Experience with migrating customers to a Modern Workplace environment with knowledge of Microsoft Entra ID, Conditional Access, Intune, Autopilot, M365 SharePoint, Exchange and Teams • Microsoft Windows/Servers - Expert level enterprise operational support for all Microsoft on-prem technologies, server patching, exchange patching, and maintenance • Active Directory - Expert level enterprise operational support from domain controllers down to user creation • Networking - Strong knowledge of network troubleshooting skills, firewalls, ability to identify VLAN, DHCP, DNS and circuit issues, excellent understanding of CMD line tools and software to identify network issues • Virtualization - Expert level enterprise operation support for VMware & Hyper-V from maintaining the host down to creating a new guest • Maintain required vendor certifications for authorizations • Software as assigned As a BECA Advanced Services Engineer, we’re counting on you to: • Ensure project approval and vetting through CST • Document all notes, meeting minutes, and customer communications in company CRM • Document all client changes in documentation system ITGlue • Projects completed on time and within budget • Ensure all time and expenses are compliant with company policy Why would You want to work with Us? Being part of the BECA team, a Blue Alliance partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds – the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm. Benefits of working at BECA: • Be part of a fun, awesome team • 9 paid holidays • 401K Retirement with matching contributions • Excellent medical, vision and dental insurance • Life insurance and disability insurance • 3 weeks PTO Top Reasons our Employees Love Being Part of the Blue Alliance Family: 1. Entrepreneurial Culture 2. Fast-paced Flow, with a Variety of Projects 3. Collaborative Work Environment 4. Training & Certifications 5. Career Growth Opportunities Ready for the next step? The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above. Please be advised we, BECA, participate in E-Verify.

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