Job description

Systems Administrator job at Softworld, a Kelly Company. Dayton, OH. Job Title: Systems Administrator Job Location: Cincinnati Ohio 45249 Onsite Requirements: • 5 years managing identity management platforms • 3 years' service desk tier 2 or higher • RMM and/or Intune experience Job Description: • We are seeking a dedicated System Administrator to manage and support the internal Rally point IT physical infrastructure (Servers, switches, firewalls, & workstations) and cloud infrastructure (Azure, EDR, RMM, PSA, and client applications) as well as the infrastructures of our MSP clients. • You will be responsible for ensuring system reliability, security, and compliance with healthcare regulations, SOC II, PCI, and ISO 27001:2015, while proactively addressing technical challenges to minimize downtime and enhance overall operational efficiency. Responsibilities: • Maintain and configure the operation of computer systems and servers to ensure optimal performance. • Install and upgrade computer components and software as needed to keep systems current and secure. • Troubleshoot hardware and software errors by performing diagnostic testing and applying effective solutions. • Document problems and solutions appropriately to maintain clear records for future reference. • Perform backup operations and implement appropriate processes for data protection and disaster recovery. • Participate in reporting activities for internal stakeholders and clients. • Oversee desktop and helpdesk support efforts, ensuring that all applications, workstations, and equipment problems are resolved in a timely manner. • Identify any problems in the system, anticipate potential issues, and repair systems and software when necessary. • Facilitate internal training for associates as well as client-facing training classes • Set up new users and provide them with access to the intranet and other necessary resources. • Manage and maintain file servers to ensure data availability and security. • Operate the organization's firewall to protect against unauthorized access and cyber threats. • Manage internal/external EDR deployments and configurations. • Monitor the internet connection for security risks and take preventive measures. • Employ the latest security protocols to safeguard organizational data and systems. • Monitor the local area network (LAN) for threats, errors, or performance issues. • Perform other work-related duties as assigned to support IT operations and organizational goals. Minimum Qualifications & Experience: • Bachelor's degree in computer science or equivalent experience • 5 Years managing identity management platforms (Azure, Google Workspace, etc.) • 1 Year deploying applications through RMM and/or Intune • 3 Years of Service Desk Support at a Tier 2 or higher level • 1-2 Years of physical infrastructure device management/configuration • 2 Years of technical documentation management and creation • 1 Year of application integration with the use of APIs • 1 Year of EDR/AV deployment, management, and risk mitigation • 1 Year of active change control participation • **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. • This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

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