Job description

We are seeking a talented and seasoned Dynamics 365 Customer Engagement Solutions Architect who has a passion for crafting innovative solutions within a large-scale enterprise environment. This is a hands-on role where you will design and oversee the implementation of Dynamics 365 products, collaborating with both onshore and offshore development teams. You will play a crucial part in all presales activities related to the Dynamics 365 platform, while also providing methodology diagnostics and high-level solution architecture. This role is pivotal to the success of KPMG Microsoft Business Solutions in delivering exceptional Microsoft Dynamics 365 solutions. Join us in this exciting opportunity to be part of a rapidly growing business area within a globally recognized firm. Key Responsibilities: • Lead the successful delivery of Microsoft Dynamics 365 solutions. • Champion both technical and functional solutions across the Microsoft platform, promoting the adoption of new features and technologies. • Demonstrate an exceptional understanding of Dynamics 365's technical and functional capabilities. • Design and develop sector-specific templates to enhance Dynamics 365's out-of-the-box functionality, creating unique selling points and resalable assets for KPMG. • Ensure pre-sales engagements receive the same level of detail and oversight as client engagements. • Identify training needs within the team and mentor fellow team members. • Deliver consulting services that adhere to the KPMG Project Methodology, ensuring successful software implementation. • Exceed customer expectations in knowledge, skills, and conduct. • Identify and communicate project risks as necessary. • Keep relevant parties updated on progress both formally and informally. • Assist in defining and executing practice development activities. • Complete internal processes and mandatory training on schedule. • Represent KPMG Microsoft Business Solutions professionally and positively at all times. Qualifications and Skills: • Thorough knowledge of Dynamics 365's technical capabilities, supported by relevant certifications. • Strong understanding of Azure and cloud technologies, .NET development, and PowerBI. • Familiarity with software development lifecycle and management processes. • Insightful knowledge of Dynamics 365 functional capabilities, including core solutions such as Accounts, Contacts, and Activities, as well as one or more of the following: Sales Management, Marketing Automation, Project Services Automation, Customer Service Management, or Field Services. • Experience with Microsoft stack tools like Azure SQL/SQL Server, PowerApps, LogicApps, Flow, and Common Data Service. • Knowledge of offshore team collaboration best practices. • Experience with Agile methodology. • Certifications in TOGAF or Zachman Framework are a plus. • Familiarity with other marketing products like Click Dimensions or Adobe Marketing Cloud is desirable. • Microsoft Dynamics CRM Certifications (CRM, 2013, 2015, 2016, 365) are advantageous. • A relevant degree in a computational or business discipline from a recognized university. • At least 4 years of hands-on experience in CRM configuration and standard customizations. Experience and Background: • Extensive experience in providing both out-of-the-box and customized solutions in a Microsoft Dynamics 365 environment. • Proven capability to lead projects and engage with C-Suite stakeholders effectively. • Experience in a Lead Design Consulting role within Dynamics 365 projects. • Proficient in large-scale CRM implementations. • Adept at Business Requirement Analysis aimed at streamlining development efforts. • Pre-sales experience is highly beneficial. • Excellent presentation and demonstration capabilities. • Experience in business process mapping and documentation. • A track record of mentoring and guiding junior and offshore team members.

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