Job description

Microsoft office 365 and Teams support (L2) Cincinnati OH Onsite L1 and L2 Support Scope Distribution List & Group Management Exchange Online Support – Mailbox lifecycle management, mail flow troubleshooting, spam filtering, email box recovery and transport rules.  •  Coverage during offshore hours with 24X 7 support  •  Exchange on-prem support – Exchange server management, Mailbox Lifecycle Management, access, permissions, mail flow & connectivity management, Mailbox recovery troubleshooting & monitoring, performance optimisation, patch management, Mail server health analysis, Exchange Policies & System Administration, Exchange Services troubleshooting  •  SharePoint Online Support – Application deployments, create & manage Site collection management, permissions, document collaboration, and user profile sync, Configuration of lists & libraries  •  Mail flow configuration  •  SharePoint & OneDrive advanced permissions and security management.  •  OneDrive support- Sync issues, storage issues, access, sharing  •  L2 support team will be included as first-level on-call support, responsible for answering pages, addressing issues, and joining bridge calls as needed.  •  Escalations to L3 support are expected for complex issues, but the volume of issues escalated should not increase from current levels  •     •  Power Platform environment support (permissions, basic app and flow troubleshooting)  •  Support for Microsoft Teams, Streams & Forms  •  Based on the ticket analysis of 1year data Baseline ticket supported per Year • *M365 L1 (Level 1) Responsibilities** - Provide basic support and troubleshooting for Microsoft 365 services like Exchange Online, SharePoint, and Teams. - Assist with user account management, including password resets and access permissions. - Monitor system performance and escalate issues to higher levels if needed. - Handle routine tasks such as email configuration and basic troubleshooting. - Document incidents and resolutions in the ITSM tool. ### **M365 L2 (Level 2) Responsibilities** - Perform advanced troubleshooting for Microsoft 365 services, including resolving complex issues with Exchange Online, SharePoint, Teams, - Manage and configure M365 applications and services to meet organizational needs. - Collaborate with L3 teams for escalated issues and provide feedback on recurring problems. - - Maintain and update technical documentation and knowledge bases. Job Type: Full-time Pay: $35.00 - $37.00 per hour Expected hours: 40 per week Schedule: • 8 hour shift Work Location: In person

Requirements