Job description

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. Youre part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The Technical Sales Representative works closely with the Regional Vice President (RVP), Client Service Management (CSM), and Inside Sales teams to share and demonstrate all of the features that the companys different products have to offer. This position works with existing and potential clients going over complex products and services and demonstrating how they work with other products and services so that clients have a better vision of how FACTS can improve their productivity and efficiency to save the client valuable time and resources. The Technical Sales Representative also serves as the primary technical resource for the Sales Team, as well as provides training to the team. JOB RESPONSIBILITIES: • Sell and consult on the technical functions of all FACTS products, utilizing knowledge of product features, functionality and integration points. • Demonstrate, to potential customers, how and why products or services would suit customers better than competitors products, including possible demonstrations at conferences and seminars. • Gain and maintain extensive product knowledge including components, processes and benefits, with emphasis on FACTS Tuition Management and Billing and FACTS SIS. • Complete ongoing analysis of competitors and respond to functional and technical elements of RFPs, as needed. • Act as a liaison for the Inside Sales and/or Implementation staff, CSMs and RVPs to ensure proper demonstration of technical aspects of FACTS products/services. • Assist sales team members with customer related technical phone calls and video conference applications. • Conduct periodic training for sales field staff on technical product features as they are enhanced. • Report product enhancement items to Operations Business Owners for future advancement of products and services. • Provide monthly reporting to immediate supervisor and/or other members of management or sales, as necessary. • In conjunction with, or on behalf of RVPs, demonstrate the technical aspects of a product or products to a large client institution, groups, etc. via web presentations or onsite with travel required. • FACTS product knowledge preferred * EDUCATION: Bachelors Degree in related field preferred but not required. EXPERIENCE: • 3+ years of experience in product service or implementation. • 3+ years relevant experience in technology. • Experience developing and delivering persuasive presentations. • Experience working with schools/educators and understanding their needs with an emphasis on the business office and their processes. • Experience using current FACTS products is a plus but not required. COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES: • Ability to articulate technology and product functionality to both business (non-technical) and technical users. • Ability to demonstrate a consultative selling style that focuses on the clients problem/need, conveys product functionality, and shows how a problem could be solved or mitigated with a NBS product or service. • Ability to handle stressful situations and effectively work under pressure and timelines. • Excellent organization and time management skills. • Excellent interpersonal, written and verbal communication skills (in person, e-mail and by phone), including: demonstrated poise, tact and diplomacy; the ability to interact with individuals at all levels and interface well with all departments in a highly professional manner; and a general pleasant demeanor, exhibiting courtesy and respect, while maintaining a positive attitude. • Strong presentation skills. • Excellent ability to relate at the decision-maker level within client schools. • High standards for productivity with utilization of effective organization, time management and prioritization skills. • Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current company needs and job demands. • Ability to work independently, as well as to work cooperatively as part of a team. • Ability to follow through on projects with limited initial information. • Strong knowledge of computer technology and Internet applications, Microsoft Office, Word, Excel, PowerPoint, Salesforce and Video Conference Applications • Understanding of finance and accounting procedures. • Extensive product knowledge, including components and processes. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( . Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net . Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nations largest student loan servicer but we do more than that. A lot more. Were also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and thats just a shortlist). For over 40 years, weve been serving our customers, associates, and communities to make dreams possible. EEO Info ( | EEO Letter ( | EPPA Info ( | FMLA Info (

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