Job description

The IT Business Analyst plays a key role in aligning organizational goals with technology by analyzing business processes, translating needs into technical solutions, and supporting the implementation of scalable, value-driven systems. This role bridges strategy and execution, working closely with stakeholders to improve workflows, enable informed decision-making, and promote efficient, transparent operations, performs entry or junior-level analytical work to support the County’s Information Technology initiatives. Under general supervision, this position assists in gathering and documenting user requirements, analyzing business processes, and supporting system implementations. The role collaborates with stakeholders to understand operational needs and helps identify opportunities for technology-driven improvements. This position typically works on small-scale projects or as a junior team member on larger efforts. The Business Analyst II works on moderate to complex projects and serves as a liaison between business units and technical teams to ensure solutions meet County goals and compliance standards. The Business Analyst -Sr. works independently and may lead cross-functional project teams to deliver impactful, sustainable outcomes. Please note: Applicants must be authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Examples of Duties for Success Strategic Alignment & Process Improvement • Collaborate with leadership to align IT initiatives with strategic goals. • Evaluate and optimize business processes to enhance service delivery. • Lead process discovery workshops and recommend improvements and automation. • Develop current (as-is) and future (to-be) process models. Stakeholder Engagement & Requirements Gathering • Act as a liaison between business units and IT teams. • Gather, document, and translate business and functional requirements. • Facilitate workshops and feedback sessions to ensure alignment and clarity. • Manage competing priorities and foster transparency across departments. Solution Design & Implementation Support • Support solution evaluation, selection, and implementation. • Contribute to RFP development, vendor assessments, and UAT. • Prepare documentation, training materials, and business cases. • Promote adoption of sustainable, user-focused systems. Data Analysis & Performance Monitoring • Analyze data to identify trends, measure impact, and inform decisions. • Develop dashboards and KPIs to monitor performance and outcomes. • Deliver actionable insights to optimize technology-enabled services. Leadership & Continuous Improvement • Mentor users and junior analysts. • Promote a culture of agility, innovation, and process improvement. • Maintain clear documentation to support governance and knowledge sharing. Supervisory Responsibilities None Qualifications for Success Core Competencies • Strong analytical, communication, and facilitation skills. • Organized, detail-oriented, and results-driven. • Collaborative, adaptable, and mission-focused. Preferred Attributes • Knowledge of compliance, data privacy, and risk management. • Experience with ERP, CRM, document management, or case tracking systems. • Background in multi-departmental or enterprise-wide projects. Success Factors • Strategic thinker with a hands-on approach. • Comfortable working independently or in teams. • Skilled at translating complexity into clear, actionable steps. • Committed to delivering business value through technology. Please visit our posting on Government Jobs for further information about technical skills. More Qualifications for Success IT Business Analyst I: Education • Bachelor’s in Business, IT, or related field required. • MBA, MPA, or certifications (CBAP, PMP) preferred. Experience • 1+ years in business analysis, process improvement, or related IT role. • Experience with enterprise systems, stakeholder engagement, and cross-functional projects. IT Business Analyst II: Education • Bachelor’s in Business, IT, or related field required. • MBA, MPA, or certifications (CBAP, PMP) preferred. Experience • 3 years in business analysis, process improvement, or related IT role. • Experience with enterprise systems, stakeholder engagement, and cross-functional projects. • Certifications: Preferred certifications include those in Business Analysis (CBAP, CCBA), Project Management (PMP, PMI-ACP), Agile (CSM), or Process Improvement (Lean Six Sigma). • Proficient in process modeling and business analysis tools (e.g., Visio, JIRA, Lucidchart). • Familiarity with Agile, Lean, Six Sigma, and hybrid project management approaches. • Proficiency in Agile project tools (e.g., Azure DevOps) and experience writing user stories and conducting refinement sessions. • Ability to interpret business problems using data-driven decision-making, visualization tools (e.g., Power BI, Tableau), and reporting frameworks. • Excellent interpersonal skills, with experience facilitating meetings, delivering presentations, and building stakeholder consensus. IT Business Analyst Senior: Education • Bachelor’s in Business, IT, or related field required. • MBA, MPA, or certifications (CBAP, PMP) preferred. Experience • 5+ years in business analysis, process improvement, or related IT role. • Experience with enterprise systems, stakeholder engagement, and cross-functional projects. • Certifications: Preferred certifications include those in Business Analysis (CBAP, CCBA), Project Management (PMP, PMI-ACP), Agile (CSM), or Process Improvement (Lean Six Sigma). • Proficient in process modeling and business analysis tools (e.g., Visio, JIRA, Lucidchart). • Familiarity with Agile, Lean, Six Sigma, and hybrid project management approaches. • Proficiency in Agile project tools (e.g., Azure DevOps) and experience writing user stories and conducting refinement sessions. • Ability to interpret business problems using data-driven decision-making, visualization tools (e.g. Power BI, Tableau), and reporting frameworks. • Excellent interpersonal skills, with experience facilitating meetings, delivering presentations, and building stakeholder consensus.

Requirements