Job description

Introduction The Department of Labor, Division of Workforce Development and Adult Learning (DWDAL) is accepting applications from qualified candidates for Workforce Development Resource Specialist Please be advised that travel may be required and a State vehicle may not always be available. Reimbursement for use of personal vehicle will apply according to the State travel policy. GRADE ASTD12 LOCATION OF POSITION 613 Global Way Linthicum, Md. 21090 Main Purpose of Job A Workforce Development Resources Specialist is the trainee level of work in the field of workforce development. Employees in this classification learn to perform workforce development duties that deliver a wide range of career services to special and targeted populations of job seekers to increase and enhance their job seeking skills and lessen their duration of unemployment. This position provides basic career and labor exchange services under the Workforce Innovation and Opportunity Act with focus on unemployment insurance claimants. POSITION DUTIES Assists customers by facilitating and demonstrating the usage of self-service workforce resources; Demonstrates online tools including assessment and external employment resources; Assesses the skills and needs using the automated system to complete, review and update customer registration; Conducts informal assessments in resource areas and provide initial options for program and partner referrals; Identifies potential job matches of customer skills with job qualifications in automated workforce system; Refers qualified customers to job openings utilizing the automated workforce system; Provides services to job seekers to expedite their entry or re-entry into employment; May refer job seekers to training and/or supportive services to improve their job readiness by utilizing community, training and educational resources; Provides basic information and referral to federal bonding or other hiring incentive programs; Provide to staff for the purpose of issuing a federal bonding letter; Responsible for ensuring resource area collateral materials are current; May provide eligibility review after unemployment insurance workshops; May promote special programs such as Work Opportunity Tax Credit (WOTC), State discretionary grants, enterprise zone tax credits, etc. May provide informal Resume consultation; May answer basic Unemployment Insurance inquiries as directed by UI; May share labor market information with customers using appropriate resource materials and automated systems so they can make informed decisions on labor trends and economic conditions; Facilitate the engagement of job seekers and businesses with employment resources by providing comprehensive information on the local workforce system; Referral to staff to provide information on basic business services, take job orders and referrals from businesses; Identifies the greater employers' needs and facilitates a warm handoff (referral to business services) to a higher-level Workforce Development Specialist or other designated staff; May enter job orders into the automated system according to employer specifications MINIMUM QUALIFICATIONS Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: None. Notes: 1. Candidates may substitute experience in the field of workforce development, customer service, human resources, recruiting or similar field may be substituted on a year-for- year basis for the required education. 2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer with active-duty military recruiting experience or career counseling experience on a year-by-year basis for the required education. DESIRED OR PREFERRED QUALIFICATIONS The following qualification is preferred, not required. However, if you have this experience it must be detailed in the job duty section on your application. One year of experience in Microsoft Office Suites (Word, Excel) and Google Suites Knowledge and/or experience of Workforce Development Programs Bilingual applicants are encouraged to apply. Experience working in customer service via face to face, telephone, and email. LICENSES, REGISTRATIONS AND CERTIFICATIONS NOT APPLICABLE. SPECIAL REQUIREMENTS All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment. SELECTION PROCESS Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. *Resumes are not acceptable and not considered in the selection process* All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview. EXAMINATION PROCESS The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. • **Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit. BENEFITS Leave Benefits Our generous leave package for permanent State employees includes from ten to 25 days of annual (vacation) leave per year, depending on seniority, as well as six personal days each calendar year. In addition, the State offers eleven paid holidays and fifteen days of sick leave per year. We also offer paid parental leave to eligible permanent State employees to care for and nurture children within 6 months of birth or within 6 months of an adoption of a child under 6 years of age. Our leave policies also adhere to the Family Medical Leave Act of 1993. Retirement Benefits​ Maryland State employees are eligible for participation in a contributory defined benefit pension plan in which they are vested after ten years. State employees are also eligible to participate in two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan.​ Flexible Work Schedules​ Employees of the State of Maryland typically work a forty-hour work week. Many State agencies offer their employees flexible work schedules. The Teleworking Program enables eligible state employees to work at home, at a satellite office, or at a Telework Center. Student Loan Forgiveness Employees with the State of Maryland are eligible to participate in the Federal Public Service Loan Forgiveness Program. ​ Participants that meet all requirements may qualify for forgiveness on the remaining balance on his or her Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. ​ To learn more about PSLF, please visit the Student Loan Repayment Benefits​ page. ​Free Mass Transit Benefit​ Permanent State employees are entitled to use the Baltimore Light Rail, the Baltimore Metro Subway, the Baltimore Bus Service (Local Bus Service and Express Bus Service), as well as the following Baltimore Region Commuter Bus Routes: There is no charge to the permanent State employee with a valid State ID card. This benefit can be used any time of the day or evening, including weekends. The Free Mass Transit Benefit does not include MARC trains, commuter buses that serve Washington, D.C., or any special event buses. Health Coverage When you come to work for the State of Maryland, as a permanent State employee (or a contractual employee who works at least 30 hours per week or an average of 130 hours a month for a period greater than 90 consecutive days), you and your family may benefit from our medical, prescription, dental and vision coverage. You also may be eligible for life, accidental death and dismemberment insurance plans at low group rates. Reduced Child and Health Care Costs Working for the Maryland State Personnel Management System entitles permanent State employees to participate in Healthcare and Dependent Daycare Flexible Spending Accounts. These plans allow eligible employees to save, on a pretax basis, for healthcare and dependent care costs incurred during the plan year. STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION Completed applications, required documentation, and any required addendums may be mailed to: Maryland Department of Labor Attn: Linnea Maker 25-001658-0002 100 S. Charles Street 5th floor Baltimore, MD 21201 For additional information, please contact Linnea Maker via email Linnea.Maker2@Maryland.gov The MD State Application Form can be found online Department of Labor is an equal opportunity employer. It is the policy of MDLabor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

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