Job description

Core Role Responsibilities - Engage, listen and resolve customer issues; ensure a highly personalized customer experience - Triage service-related issues related to installed Window Nation products - Swiftly and thoroughly research customer inquiries - Ensure scheduling stakeholders can accurately and efficiently schedule service requests - Demonstrate sound understanding of our products throughout interactions with customers, vendor-partners, et al - Order service parts; work with external vendors to ensure product, parts, and service are delivered with sense of urgency - Keep customers updated; regularly update customer accounts in the CRM - Meet individual quantitative performance metrics Basic Qualifications - 2+ years of Customer Service experience to include call centers, customer care centers or help desks. - Experience working in a CRM system or other customer tracking software. Preferred Qualifications - Ability to handle difficult conversations with a high level of empathy - Customer-centric mindset - Ability to provide thorough notes/updates in a CRM - Experience in Dynamics 365 - Proficiency in Microsoft Office - Excellent interpersonal and communication skills - Experience working in a high-volume role - Demonstrated ability to prioritize tasks and manage time efficiently

Requirements