Job description

Job Overview Hillsborough County Enterprise Program Management Office (EPMO) is seeking an experienced Solutions Specialist to support the land management and permitting Software-as-a-Service (SaaS) solution. The ideal candidate will have the knowledge and experience to assist with analysis, testing, and implementation of software as well as provide user technical support of reported issues. Knowledge and skills in Microsoft Office. Working knowledge in Agile SDLC, Accela Civic Platform Administration, and DevOps is preferred. This is a professional job responsible for performing analysis, testing, implementation and management of functional automated information systems, consistent with the overall design of the organization’s information systems architecture based on customer requirements. The Solutions Specialist assists with managing technology projects in accordance with established project management methodology. The Solutions Specialist provide technical support for information systems. The Solutions Specialist works under general supervision. Problems faced are difficult, but typically not complex. Starting Salary $62,088 - $80,724 Benefits Click HERE to view our Benefits at a glance Core Competencies • Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service. • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve. • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations. • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals. Duties and Responsibilities Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below. • Partners with business liaisons and technical teams to understand and define system goals and technical system requirements. • Analyzes solutions using established technology standards to develop multi-platform hardware/software solutions aligned with business processes to enhance business capabilities, based on customer requirements. • Performs technical design, analysis, implementation, maintenance, optimization and troubleshooting of software solutions projects. Prepares flow charts, models, and procedures and conducting feasibility studies to design possible system solutions. • Provides technical debugging and troubleshooting for uses in supporting multiple infrastructure platforms related to enterprise application systems and end user devices. • Provides administrative and technical guidance/support for internal and external clients and stakeholders. • Prepares and maintains technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system. • Performs remedial troubleshooting for software systems, preventative maintenance, patching and upgrades for software systems. • Develops, edits, and distributes technical reports. Produces clear and detailed technical specifications and other technical reports. • Other duties as assigned. Job Specifications • Basic knowledge of industry project methodologies and use of documentation platforms for project and technical documentation. • Knowledge of multi-platform software solutions for enterprise software systems and end user devices. • Knowledge of industry standards, characteristics, features and troubleshooting methods associated with application solutions, server-based applications. • Knowledge developing, maintaining and supporting technical solutions, hardware and system software components. • Ability to organize, prioritize, and manage simple projects, tasks and time to meet delivery dates. • Ability to develop, edit, and present technical designs, project plans, and other technical reports. • Ability to troubleshoot hardware/software technical issues associated with enterprise software systems and end user devices. • Knowledge of SQL, Oracle, and/or database best practices. Proven analytical skills and the ability to distill and simplify difficult concepts. • Ability to work effectively with others and provide superior customer service to end-users. • Project professionalism and be a role model to peers and subordinate positions. • Communicate effectively both written and orally to end-users, vendors, management, and peers. Working Conditions and Physical Demands • The work is performed in normal office environment, and involves mostly sitting at a desk, and occasionally standing during presentations or special events. Occasionally requires travel, including overnight stays. • Occasionally intermittently sitting, standing, bending or stooping. Occasionally requires light lifting or carrying 25 lbs. or less. Normal office situation for seeing and hearing. Occasionally drives a vehicle. Work Category • Sedentary work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the employee sits most of the time, the job is rated for light work. Minimum Qualifications Required • Graduation from an accredited four-year degree granting college or university with a major in a computer technology or related field; AND • One to two years of work experience analyzing, designing, testing, troubleshooting, supporting, and implementing functional automation information systems; OR • An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above. Emergency Management Responsibilities In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

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