Job description

Title: Jr. M365 Cloud Administrator Job Type: Contract Location: Remote Job Summary Wright Technical Services is proud to represent a Fortune 1000 Insurance company for this position. Primary responsibilities include day-to-day operations and support of productivity and collaborations of M365 cloud technologies. The Cloud Administrator will work closely with other infrastructure teams, profit centers, and service desks. Monitor enterprise central ticketing system to ensure timely resolution of tech support issues within client defined SLA. Work under the direction of senior leadership and reports to the M365 Cloud Services Manager. Qualifications • Bachelor’s in Information Systems, Computer Science, Business Administration, or related field • Microsoft Certifications highly preferred • 3-5 years’ experience supporting and administering M365 Active Directory, Exchange, SharePoint, OneDrive and Teams in Azure • Required experience in the Active Directory Admin Center • Excellent interpersonal skills to effectively interact and communicate throughout the organization with individuals of varying technical knowledge. • Technical working experience with Multi-Factor authentication and Single Sign On (MFA/SSO) • Hands-on experience scripting with PowerShell • Experience with cloud-based services in Azure. • Assist in the deployment and support of M365 solutions in the enterprise. • Follow team procedures, identify gaps, and resolve effectively to continuously improve working practices. • Ensure operational standards are adhered to. • Always demonstrate and deliver excellent customer service to all clients. Description and Responsibilities • Resolve Level III incident tickets via ServiceNow based on SLA. • Support M365 products and Azure AD including Exchange, SharePoint, OneDrive, Multi-factor Authentication (MFA), Single Sign-on (SSO), and related technologies. • Administer and troubleshoot Outlook/Exchange Online, SharePoint, and OneDrive. • Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services. • Document troubleshooting steps and operational documentation for support teams. Eligibility: All applications current authorized to live and work in the United States on a Permanent basis are welcome to apply. Must be currently residing in the US. Sponsorship is not available for this position. Wright Technical Services and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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