Job description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, RICEFW Technologies Inc, is seeking the following. Apply via Dice today! The SCC seeks an experienced Desktop Support Specialist 100% ON SITE from day one. Parking NOT provided for contractors 100% ON SITE from Day 1 Parking is NOT provided for contractors About The Role The SCC seeking an experienced Desktop Support Specialist to aid in SCC's Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit). This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams. Required/Desired Skills Skill Required /Desired Amount Consultant number of year's Experience, Last year Used Working knowledge of and experience with Windows 10 and Windows 11 operating systems Required 4 Recent experience in a full-time Help Desk/Technical Support position 4+ Required 4 Experience and proficiency using an Endpoint Management System 4+ Required 4 Experience and proficiency using a Workstation Imaging Solution 4+ Required 4 Experience and proficiency using a Service Management Ticketing System 4+ Required 4 Experience and proficiency with Microsoft Office 365 applications 4+ Required 4 Proven analytical and problem-solving abilities 4+ Required 4 Excellent verbal and written communication skills 4+ Required 4 Ability to work independently with minimal direction and as a team 4+ Required 4 Ability to work effectively with end users, technical staff, and senior staff providing exception customer service Required 4 Experience with PowerShell scripting and/or SQL reporting Desired 4 Experience with Symantec's Altiris and/or Microsoft InTune Desired 4 Experience with Ivanti Service Desk Desired 4 Experience with Microsoft Deployment Toolkit Desired 4 Experience with Active Directory Desired 4 Questions No. Question Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question2 Please list candidate's email address. Question3 In what city and state does your candidate currently reside? Local candidates preferred due to onsite requirement. Question4 If selected, both roles require the candidate to be 100% ON SITE from Day One. Does your candidate agree to this arrangement? Question5 Although not required, if your candidate has current or previous VA State experience, providing a completed professional reference (that you obtain) from their agency mgr will be a BIG PLUS and will go a long way to help determine technical/personality fit for this role. If you have a professional reference to share, please upload at time of submittal (under the reference tab) so we can review.

Requirements