Job description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Smart Synergies, is seeking the following. Apply via Dice today! The M365 Specialist has the following responsibilities: • Implement and maintain M365 governance policy. • Administer and manage Microsoft 365 services, including SharePoint Online, Teams, OneDrive, and other related applications. • Create SharePoint and Teams sites. • Monitor system performance, availability, and security for M365 products. • Provide technical support and troubleshooting for M365-related issues. • Manage user accounts, licenses, and permissions. • Perform regular system audits and generate reports. • Stay updated with the latest M365 features and updates on all user products. • Develop and maintain documentation for M365 configurations and procedures. • Train and support end-users on M365 tools and best practices, particularly around new AI functionality in products such as with Microsoft copilot and Teams Premium. • Regularly work with vendors regarding M365 products and potential integrations. • Plan and facilitate various pilot programs with Microsoft products. • Provide expert consultation of M365 desktop products. • Research and update on other M365 related products, MS file share as an example. • Other activities to support use of M365 products within the organization. Required Skills • Bachelor's degree in computer science, Information Technology, or a related field. • Proven experience as a Microsoft 365 Product Support Specialist or similar role. • Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate are a plus. • Strong knowledge of Microsoft 365 services and administration. • Familiarity with security and compliance standards (e.g., GDPR, HIPAA). • Excellent problem-solving and communication skills. • Ability to work independently and as part of a team. • Knowledge of Microsoft s AI (Copilot) toolset. • Intune endpoint management including MDM, MAM, and application packaging. • Working knowledge of core Microsoft security tools included with ME3/5. Additional Desired Preferences • ITIL knowledge or • Service now • Proven experience as a Microsoft 365 Administrator or similar role.

Requirements