Job description

• Working schedule: 7.00 AM to 5.00 PM • 24/7 On-cal Support The Deskside support member should have strong technical knowledge and hands–on experience on below technologies: • ITIL & Ticketing System Familiarity • Microsoft Client OS (Win10, 11) • Basic network configuration and troubleshooting (static IP, DHCP, DNS) • Microsoft 365 Support • Print and File share services • Hardware Break-fix/Replacement • Patch Management • Application installation and troubleshooting • Imaging & Device Provisioning Detailed Job Description • Over 5 years of hands-on experience in desktop support and end-user computing • .Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting • .Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps) • .Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot • .Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support • .End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning • .Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting • .Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions • .Capable of documenting solutions and creating user-friendly knowledge base articles • .Work collaboratively with IT teams to maintain a stable and efficient desktop environment • .Experienced in working in a global delivery model with strong communication, analytical, and time management skills • .Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support . Desirable (not mandatory): Relevant technical & process certifications • :ITIL V4 Foundation • sMD-102: Endpoint Administrato • rMicrosoft 365 Certified: Fundamentals - MS-90 0

Requirements