Job description
Position: Systems Administrator, DCO (El Paso Passport Agency)
Overview
Systems Administrator, DCO (El Paso Passport Agency).
Location
US-TX-El Paso
Requisition Details
Requisition :
Position Category:
Information Technology
Clearance: SECRET
Responsibilities
• Install, configure, troubleshoot, resolve complex issues, and support ongoing usability of desktop computers, laptops, hardware/software, and peripheral COTS/GOTS technology.
• Provide planning, installation, training, support, monitoring, and maintenance of hardware (server and workstation builds) and software, including all consular applications (e.g., Active Directory accounts and passwords, SCCM and other locally installed applications, security/vendor patches/updates, VIBs), and SQL databases.
• Coordinate and inform Government management of all risks impacting IT-related services, including power outages, environmental changes, natural disasters, employee accidents or deliberate acts, maintenance, or third-party vendor actions.
• Coordinate and plan for upgrades, monitor post-upgrade deployment for errors, replace hardware/software components as needed, and prepare for consolidation and decommission/retiring of hardware/software.
• Perform backups, restores, purges and ongoing management of data, systems, software and hardware.
• Monitor and document abnormal performance of servers, workstations, and services trends; document and maintain site topology configuration and changes.
• Provide server/workstation security services.
• Provide remediation of vulnerabilities and ensure Microsoft Defender compliance on all required devices.
• Provide all hardware and software maintenance, such as defective hard drives, servers, workstations, chip/read writers, driver license readers, barcode readers, printers, digital scanners, etc.
• Provide all Active Directory service/user account and password administration, and Active Directory user privilege administration and badge logon administration.
• Provide end user software and Office application support.
• Create, maintain, track, and communicate configurations and/or changes of configurations in hardware, software, data, permissions (or security-related information), etc.
• Develop, maintain, and communicate diagrams, system configurations, and technical documentation.
• Provide and ensure availability, efficiency and effectiveness of systems, software, hardware, and data as well as technical support for testing and evaluation purposes.
• Document, track, and report on the support provided to the Consular facilities (inclusive of all levels of support and all Consular facilities), report and follow-up on all trouble calls using Service Now.
• Support the ISSO by ensuring that security and internal controls are handled in accordance with DOS policies and procedures.
• Ensure that all problems/incidents are logged in Service Now and managed in accordance with the requirements specified by the government.
Core Work Schedule
First shift, approximately 7:30am - 4:00pm, Monday-Friday. Exact hours to be established by site lead.
Location
303 N Oregon St #700, El Paso, TX 79901
Qualifications
Required Qualifications
• U.S. citizenship and active SECRET Government Security Clearance.
• Experience as a systems administrator in a Windows-based environment.
Desired Qualifications
• Knowledge of NTFS and share permissions; distribution/security group management.
• Knowledge of DHCP, Print Server and Exchange/O365 management.
• Knowledge and understanding of Cisco switching and routing technologies.
• Experience with Service Now or Remedy Ticket Management System.
• Experience with IBML Scanner Appliances.
• Experience with Active Directory - Users and Computers.
• Experience with Intermec PM43 Label Printers.
• CompTIA A+, Network+, and/or Security+ Certifications.
Education
High school diploma or equivalent and 6 years of professional IT support experience;
Associate with 4 years of experience;
Bachelor's with 2 years of experience;
Master's with 0 years of experience.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world s leading mission capability integrator and transformative enterprise IT provider, we deliver…
