Job description

Location: All Club Facilities Reports to: Greet Team Manager Supervises: AGM / Greet, Ops, GX, PT Managers Status: Non Exempt Are you a BEAST? As a member of our Greet team, your passion is fueled by your enthusiasm. You strive for constant and never ending improvement. You are relentless in the pursuit of your goals. Your personality is captivating and your larger than life presence is the face of Defined Fitness, the first and last impression. You are Defined Fitness. The Greet Team Member is the first point of contact for members, potential members, vendors and anyone entering or calling the Club. You will effectively solve the needs and wants of individuals that walk through the doors. You are expected to execute excellent customer service throughout daily duties and interactions.  Sales Driver  Critical thinker  Passionate  Energetic  Interpersonal-communication  Adaptable Essential Functions & Responsibilities  Greet all members and guests in a professional, courteous and pleasant manner  Verify membership status, questions, concerns, etc. and respond accordingly  Work with Greet Team Manager to achieve club sales goals.  Promptly and courteously, answer and/or direct all incoming calls  Periodic Club walks to ensure a clean and safe facility  Accurately process money transactions  Place calls to prospective members, regarding new promotions.  Maintain a clean and well-stocked work space at all times  Communicate all Club concerns and member comments to club management daily  Provide tours for prospective members Qualifications  Minimum of one year experience in a customer service oriented position  Minimum of one year cash handling experience  Must be able to provide excellent internal and external customer service  PC literate, including Microsoft Office and various other products such as CSI, QuickBooks, etc.  Must have a valid CPR/AED certification, including infant and child, within the first 45 days of employment and maintain valid certification throughout employment  Must be able to work weekends and evenings, as needed Physical Requirements  Must be able to stand/walk for up to eight (8) hours at a time  Must be able to lift and carry approximately 50 pounds  Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read and write Benefits We are committed to creating a positive and supportive work environment through our comprehensive benefits package:  Paid Time Off: Generous vacation and sick leave policies to promote a healthy work-life balance.  Complimentary Gym Membership: Full access to our gym facilities at no cost - valued at $640/Year.  Staff Pass Memberships: Full-time employees receive 2 memberships to gift to family members or friends, while part-time employees receive 1 - valued at $1280/Year.  Discounted Personal Training Sessions: Full-time employees may enjoy a discounted rate on personal training sessions to help you reach your fitness goals - normally $75/Session, employee pricing $25/Session.  Health Insurance: Comprehensive medical, dental, and vision plans to support your and your family’s health needs.  Life Insurance: Full-time employees are eligible for an Accidental Death and Dismemberment (AD&D) life insurance policy of up to $10,000.  Retirement Plan: Full-time employees can enroll in our 401(k) plan, aiding in long-term financial security.  Sales Commission: Earn $20 commission on each Personal Training (PT) 3 pack sold as a recognition of your contributions with no limit on the amount of 3 packs sold o Earnings based on minimum expectations – up to $140 o Earnings based on above-average performers – up to $300 o Earnings based on top performers up to – up to $500 ________________________________________ This job description in no way states or implies that these are the only duties that will be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements represent a minimum level of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than “at-will” employment relationship. I, ___________________________ (team member name), have read and understand the above job description. I verify that I meet the requirements and am able to perform the duties and responsibilities on this job description. ________________________________ ______________________________ Team Member Signature Date ________________________________ Print Name

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