Job description

Job Title: Systems Administrator Salary Range: $65,000 - $71,000 Schedule: M-F, 8:00 AM -4:30 PM, On-site Summary: The Systems Administrator is responsible for the maintenance, configuration, and reliable operation of our IT systems including Microsoft services, networking hardware, virtual infrastructure (VMware/ESXi), and backup solutions. The role also includes providing end-user support and system documentation. Essential Duties and Responsibilities: • Administer Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive). • Manage and deploy devices via Microsoft Intune (Endpoint Manager). • Perform vulnerability analysis and remediation. • Support and maintain Active Directory and Group Policy (on-prem and hybrid environments). • Install, configure, and maintain VMware ESXi hosts and virtual machines. • Monitor and manage backup systems to ensure successful data protection and recovery. • Configure, maintain, and troubleshoot network switches, firewalls, and related infrastructure. • Set up and support laptops and desktops (Windows/macOS), including user onboarding. • Respond to and resolve help desk tickets and end-user issues in a timely manner. • Maintain IT documentation and inventory (licenses, hardware, credentials, diagrams, etc.). • Participate in IT projects, upgrades, and process improvements. Education and/or Experience: • Associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred. • 3+ years of experience as a System Administrator or equivalent IT role. • Relevant certifications (e.g., AZ-104, MD-102, CompTIA Network+/Security+, VCP-DCV, CCNA). • Familiarity with Azure AD and hybrid cloud environments. • Strong working knowledge of Microsoft 365, Defender, Intune, and Active Directory. • Experience with VMware/ESXi or similar virtualization platforms. • Familiarity with backup technologies (e.g., Veeam, Acronis, Windows Backup, etc.). • Solid understanding of TCP/IP networking, firewalls, VLANs, and switches. Other Skills and Abilities: • Experience supporting Windows systems. • Strong troubleshooting skills and attention to detail. • Excellent communication and documentation skills. • Ability to work independently in a fast-paced, on-site environment. Reasoning Ability: • Ability to apply common sense understanding to carry out detailed written and oral instructions. • Ability to deal with problems involving several variables in standardized situations. • Ability to review data, draw conclusions and make suggestions based on data. At Great Lakes Dental Technologies, we care about our employees, the people we do business with, and our community. We’ve been named one of Western New York’s Top Places to Work in 2023 and 2024 by the Buffalo News, Best Place to Work 2024 and 2025 by Buffalo Business First, and were awarded the Healthiest Workplace for 2024. We’re a team that works hard but understands the importance of work-life balance, teamwork, and on-site fun. As an employee-owned company, we strive to do the right thing for our employees, for our customers, and for our community. Great Lakes Dental Tech is an employee-owned dental manufacturer that offers over 4,000 products and operates one of the largest orthodontic laboratories in the United States. Located in Tonawanda, NY. Why we're great at Great Lakes Dental Technologies: • Established Legacy - Joining Great Lakes provides career advancement at a stable, industry-leading company that has grown from a 2-person lab in 1965 to a 200+ employee-owned organization. • Employee Ownership - At Great Lakes, employee ownership means that each team member has a stake in the company's success, fostering a sense of responsibility, collaboration, and commitment to our shared goals. Employees earn company stock. • Comprehensive Benefits – Weprovide an array of benefits that can help you enjoy increased well-being, deal with an unexpected illness or accident, build and protect your financial security, balance your personal and professional life and meet everyday needs. • Wellness & Work-Life Balance - Enjoy an environment that promotes wellness events and a healthy work-life balance, ensuring a fulfilling and sustainable life and career. • Diverse Opportunities - Find employment opportunities in various departments including laboratory, digital production, customer service, accounting, sales, marketing, warehouse, and shipping and receiving. • Training and Innovation – Hands on training provides many opportunities to develop and enhance your skills to advance in your career. • Community and Impact - Participate in various company-sponsored activities such as raffles for charity, fitness events, lunch and learns, craft nights, food trucks, company lunches, and outings. EEO/Disabilities/Veterans. Individuals with disabilities and protected veterans are encouraged to apply. Job Type: Full-time Pay: $65,000.00 - $71,000.00 per year Benefits: • 401(k) • Dental insurance • Employee assistance program • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Tuition reimbursement • Vision insurance Compensation Package: • Bonus opportunities • Employee stock ownership plan • Profit sharing Schedule: • 8 hour shift • Monday to Friday Ability to Commute: • Tonawanda, NY 14150 (Required) Work Location: In person

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