Job description

Position: Unified Communications Specialist - MS Teams (M365) GW - TS/SCI Poly required Location: Annapolis Junction The Unified Communications Specialist MS Teams (M365) shall have the following responsibilities: • Lead the migration and adoption of Microsoft Teams as our primary unified communications platform. • Design, implement, and manage Microsoft Teams environments, including configuration, customization, and integration with other systems. • Provide technical expertise and support for Skype for Business, Jabber, Cisco CMS, VTC (Video Teleconferencing), Oracle SBCs (Session Border Controllers), and other communication services. • Ensure seamless intercommunication between various communication platforms and services. • Collaborate with IT teams and stakeholders to gather requirements, define project scopes, and deliver solutions aligned with business needs. • Conduct thorough testing and troubleshooting to ensure the reliability and performance of unified communications systems. • Develop and maintain documentation, including system configurations, processes, and procedures. • Train end-users on the effective use of unified communications tools and platforms. • Monitor system performance, analyze trends, and implement optimizations and upgrades as needed. • Stay current with industry trends and technologies related to unified communications and recommend improvements or enhancements. Requirements: • TS/SCI with FS Poly • CompTIA Security+ CE. • Bachelor‘s Degree plus 20 years technical experience (five years technical experience can be substituted for degree). • Ability to manage complex projects and work effectively in a cross-functional team environment • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders • Excellent problem-solving skills and a proactive approach to addressing issues • Experience with Skype for Business, Jabber, Cisco CMS, VTC systems, Oracle SBCs, and other unified communications technologies • Proven experience as a Unified Communications Specialist or similar role, with a focus on Microsoft Teams migration and administration • Strong expertise in Microsoft Teams administration, including voice and video integration, channels, chat, and collaboration tools • Desired Skills: Ability to collaborate effectively with cross-functional teams

Requirements