Job description

Company Description Preferred Business Systems, Inc. started in 1997 as a supply and service center, focusing on office automation for businesses and non-profits. Now a full-service technology company, we provide copiers, printers, mail machines, IT services, data backup, cybersecurity training, and digital marketing solutions. Our approach simplifies technology management for our clients, ensuring smooth operations with high-quality office systems and mail machines. Our comprehensive technology solutions also include help desk, data backup, cybersecurity, email hosting, and server solutions. Role Description This is a full-time, on-site role for a Senior Information Technology Technician located in Whippany, NJ. The Senior IT Technician will handle day-to-day tasks such as troubleshooting technical issues, providing technical support, conducting customer service interactions, and delivering training sessions on systems and software. Minimum Experience Required • 3-4 years in IT support, preferably in an MSP or fast-paced environment • Prior experience with escalation workflows, documenting fixes, and working across multiple client environments Core Role Expectations A Level 2 Technician serves as an escalation point from Tier 1, taking on more complex technical issues, managing systems more independently, and frequently interfacing with client environments. They are expected to: • Handle escalated tickets with minimal supervision • Troubleshoot system-level and application-level issues • Communicate clearly with clients and vendors • Contribute to documentation and knowledge base • Assist in project deployments and infrastructure work Required Technical Skills • Operating Systems • Windows Server (2016/2019/2022): user and service management, AD roles • Windows 10/11 and basic macOS troubleshooting • Microsoft 365 • Mail flow, Exchange Online, Teams, SharePoint • License assignment, MFA setup, basic PowerShell for M365 • Active Directory & Azure AD • User/group management, GPO, OU management • Sync issues, hybrid AD environments, and conditional access • Networking Fundamentals • DNS/DHCP/NAT troubleshooting • VLANs, firewalls (SonicWall, Fortinet, etc.), VPN setup and support • Ability to read and interpret network diagrams • Backup Systems • Familiarity with backup technologies (Datto, Veeam, etc.) • Perform restores, validate backups, check schedules/logs • Virtualization • Hyper-V or VMware: snapshot management, VM deployment, resource monitoring • Security Awareness • Endpoint security tools (EDR/AV) • MFA setup and troubleshooting • Basic vulnerability/patch management Tools Familiarity (Common in MSPs) • RMM (e.g., N-Central, ConnectWise Automate) • PSA (e.g., HaloPSA, ConnectWise Manage) • Remote Access Tools (e.g., ScreenConnect, TeamViewer) • Documentation systems (e.g., IT Glue, Hudu) • Ticketing & SLA awareness Certifications – Preferred (Not mandatory but a strong signal of capability and motivation) • CompTIA Network+ • CompTIA Security+ • Microsoft 365 Certified: Modern Desktop Administrator (MD-102) • Microsoft Azure Fundamentals (AZ-900) • ITIL v4 Foundation (for service delivery alignment) Soft Skills • Clear written and verbal communication • Ownership mentality: takes responsibility for escalations and follows through • Customer-first mindset: speaks with confidence and calm under pressure • Collaborative and supportive of Tier 1 techs • Time and priority management: balances ticket queue and project work

Requirements