Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you d like, where you ll be supported and inspired bya collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Locations: NY City Metro Area / Chicago IL / Atlanta GA Role and Responsibilities: Solution Architecture & Design Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals. Define and implement scalable, secure, and extensible CRM architecture. Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write. Platform Modernization & Customization Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations. Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate. Enable out-of-the-box features and extend capabilities using custom development where needed. Integration & Data Flow Design and implement integrations with: Shopify, Espresa, Paymentech, SendGrid Databricks Lakehouse for Pet Registry and Microchip Registry Microsoft Dataverse and Customer Insights Ensure real-time data synchronization and robust API-based integrations. AI & Customer Experience Enablement Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting. Enable data-driven insights through integration with Dataverse and Power BI. Collaboration & Delivery Support Work closely with enterprise architects, functional leads, and development teams to ensure cohesive delivery. Provide technical leadership and mentorship to CRM developers and integration specialists. Participate in code reviews, solution validation, and performance tuning. Required Skills & Experience: 10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE. Expertise in: D365 Sales, Customer Service, Power Platform Azure Integration Services, Dataverse, Dual-write Plugin development, JavaScript, Power Automate, and custom connectors Experience in large-scale CRM implementations and data migrations. Strong understanding of enterprise integration patterns and cloud-native architecture. Preferred Qualifications: Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert Experience with Databricks, Microsoft Copilot, and Customer Insights Familiarity with IPPD 365 or similar delivery frameworks Expected Outcomes: A robust, scalable, and integrated CRM platform supporting B2B and B2C operations Seamless data flow and real-time synchronization across enterprise systems AI-enabled customer engagement and data-driven decision-making High-quality, maintainable technical solutions aligned with business goals Life at Capgemini: Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief

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