Job description

MacOS Systems Administrator Baltimore, MD, 5 Days Onsite | Contract W2 Description Of Work: • iOS/macOS Support (Sonoma / Sequoia), Jamf Pro, Jamf Composer, Install of Hardware and Software, Incident/Ticketing System • Build, maintain, automate, ensure reliability, and implement Mobile Device Management (MDM) solutions using system engineering best practices and the latest technologies: Jamf Pro, and Microsoft Intune • Use MDM solutions (Jamf Pro, Intune) to enroll, configure, secure, and manage devices • Build custom packages (Jamf Composer) to install software per organizational requirements. • Use strong problem-solving skills and excellent customer service skills to troubleshoot onsite and remote user issues. • Assist in the acquisition, installation, testing and evaluation of Apple/macOS hardware and software. • Install, configure, and troubleshoot Mac books and iOS devices. • Track inventory, including the location of all systems, software releases and telecommunications equipment. • Evaluate new software packages, Microsoft 365, JAMF, or Apple features and capabilities and make recommendations for their adoption. • Create technical documentation in Confluence, or SharePoint. Resolve and document work on incident tickets in Jira/ServiceNow. • Brief management, customer, team, or vendors using written and oral skills at appropriate technical level for audience • All other duties as assigned or directed. Basic Qualifications: Minimum knowledge, skills, abilities needed. • Bachelor's degree in computer science, Mathematics, Engineering or a related field. • Masters or Doctorate degree may substitute for required experience • 3 years of combined experience managing Apple/macOS, iOS, iPad OS hardware and software • 2 years of experience with MDM solutions (Jamf Pro, Jamf Composer, Intune) • Solid experience implementing device management, application management, and compliance management using Jamf Pro, Jamf Composer, and Microsoft Intune • Experience troubleshooting hardware/software interface and interoperability problems relating to system patches, updates and enhancements on macOS, iOS, iPad OS devices • Experience with imaging, configuring, deploying, and troubleshooting Mac books, iPads, and iPhones. • Experience with automation and scripting using tools such as AppleScript, Shell Scripts, Automator, or Launchd • Solid experience with Active Directory for user and group management, and problem diagnosis/resolution • Extensive knowledge of Mac OS operating systems, system configurations, and troubleshooting. • Knowledge of network protocols, VPN configurations, SSL certificates, and integration of Mac systems in mixed OS environments. • Experience providing technical support and customer service directly to users. • Excellent written and verbal communication skills • JAMF certification and/or other Apple Certifications • Basic understanding of MECM/SCCM and imaging process. Experience implementing Microsoft Windows patches and security controls. • Hands-on experience administering/troubleshooting Windows Server (Windows Server 2019/2022) and installing/maintaining software on server • Experience working with government or highly regulated customers. • Must be able to obtain and maintain a US Public Trust clearance. Preferred Qualifications: Candidates with these skills will be given preferential consideration. • JAMF certification and/or other Apple Certifications • Basic understanding of MECM/SCCM and imaging process. Experience implementing Microsoft Windows patches and security controls. • Hands-on experience administering/troubleshooting Windows Server (Windows Server 2019/2022) and installing/maintaining software on server • Experience working with government or highly regulated customers. Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD*** About Next Gen Software Solutions LLC: Next Gen Software Solutions is a trusted provider of IT Staffing and consulting services dedicated to empowering businesses with cutting-edge technology solutions and exceptional talent. We specialize in delivering tailored IT consulting services, innovative software solutions, and connecting businesses with highly skilled IT professionals. Founded and led by a dedicated U.S. Army solider, Next Gen Software Solutions is deeply rooted in the core values of integrity, discipline, commitment, and experience-principles that guide every aspect of our operations. Equal Employment Opportunity Statement: Next Gen Software Solutions LLC is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all employees and applicants are treated respect and dignity. We do not discriminate based on race, colour, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, genetic information, veteran status, or any other legally protected characteristic under applicable federal, state, or local laws. About Next Gen Software Solutions LLC: Next Gen Software Solutions is a trusted provider of IT staffing and consulting services dedicated to empowering businesses with cutting-edge technology solutions and exceptional talent. We specialize in delivering tailored IT consulting services, innovative software solutions, and connecting businesses with highly skilled IT professionals. Founded and led by a dedicated U.S. Army soldier, Next Gen Software Solutions is deeply rooted in the core values of integrity, discipline, commitment, and excellence-principles that guide every aspect of our operations.

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