Job description

IT Manager – Systems Administration, Security and Compliance Position: IT Manager – Systems Administration, Security and Compliance Employment Type: Full time, Exempt The role is a hybrid schedule at Montage’s Rockville, MD office and the employee’s home office. About the Role As the IT Manager – Systems Administration, Security, and Compliance, you will be both a hands‑on technologist and a strategic leader, ensuring the stability, security, and compliance of all IT systems. Supporting an internal team of employees within the federal government contracting environment, you will oversee IT operations from everyday helpdesk ticketing through systems administration, vendor management, budgeting, and security compliance. Qualifications • Bachelor’s degree in a technical discipline (computer science, information technology, or computer engineering) or equivalent work experience. • Advanced knowledge of information technology. • Minimum of 10 years of IT operations / systems administration experience. • Proven experience leading teams, managing performance, and driving engagement of IT support teams. • Demonstrated helpdesk escalation and ticketing ownership (levels 1‑3). • Experience managing vendors and IT projects. • Subject matter expert supporting macOS, Windows, and all common office software and applications, such as ZOOM Room/Phone, Microsoft 365 / Azure, and Adobe Cloud. Required Qualifications • Knowledge of government IT regulations (NIST 800‑53, CMMC Level 2 & FISMA). • Certifications in Microsoft and/or CompTIA, Apple CSP, and CISSP. • Experience with NIST SP 800‑53, FedRAMP, or CMMC work for government contractors. Responsibilities Systems Administration • Administer Windows Server, Active Directory, Azure AD, and Microsoft 365 environments. • Coordinate and administer all agency IT platforms, including 1Password, JAMF, Intune, Unifi, Adobe, Druva, Cloudflare, Automox, O365, Box, Arctic Wolf, Drata, Snipe‑IT, Wrike, SharpSpring, and ZOOM. • Monitor system performance, logs, and alerts to proactively address risks. • Lead the management and oversight of IT vendor programs, including vendor security reviews, contract renewal lifecycles, and expense / budget management. • Administer and oversee all aspects of the office network, devices, Bring Your Own Device program, and ZOOM Phones, ensuring that all devices and platforms are patched and remediated. • Ensure office wireless maintains a high degree of uptime, stability, and reliability. • Manage hardware related issues, including repairs, replacement, and the device warranty program. • Develop and oversee accurate inventory controls for all warehouse assets, software, vendors, and hardware using SNIPE‑IT. • Partner with Human Resources to ensure seamless team member onboarding and offboarding activities. Helpdesk Support • Execute level 1‑3 helpdesk support for all agency platforms, devices, and networks for agency employees and contractors. • Ensure SLA for ticket responses and resolutions are met consistently. • Conduct troubleshooting activities, minimizing downtime and documenting self‑service solutions. Knowledge Management • Create and build an organizational knowledge base and contribute regularly to the internal organization intranet. • Document troubleshooting processes, IT policies, and IT support knowledge bases. • Design, plan, and deliver trainings, standard operating procedures, and documentation for IT staff and employees to guide on the use of systems, software, and networks. • Identify topics and develop content for the agency’s IT newsletter and staff communication. • Maintain a strong understanding of current technological advancements and trends in IT support, systems administration, and information security. • Train and coach staff on IT tools, cybersecurity awareness, and best practices. Business Acumen and IT Security Strategy • Partner with Management to align IT initiatives with strategic business objectives. • Develop, forecast, and maintain budget needs and costs for the organization’s IT program, including vendor costs, hardware costs, and warranty costs. • Issue reporting on critical metrics of success for the organization, such as Open / Closed tickets and user adoption rates of company software. • Provide strategic planning for attaining and maintaining CMMC L2 and NIST 800‑53 standards. • Deliver strategic guidance for the planning and maintenance of overall agency IT program. • Facilitate client task orders as needed and projects in line with contractual requirements. • Write, implement & enforce security policies and procedures aligned with agency security posturing goals. • Model proactive communication, professionalism, and problem‑solving under pressure. • Provide coaching, feedback, recognition, and performance management conversations to support the professional development and performance optimization of team members. • Collaborate cross‑functionally with senior leadership, employees, external partners, and clients. • Mentor IT staff and contractors to build team capacity. • Champion a culture of security awareness across the organization. • Drive continuous improvement, automating where possible to improve efficiency. • Act as a positive change agent, proactively driving organizational objectives through team motivation, engagement, and effective leadership tactics. About Montage Marketing Group Montage Marketing Group is an award‑winning marketing firm focused on making connections—and making a difference. Our people are innovators and co‑creators, visionaries, and hard‑working change makers. Our purpose is to make connections with people, to get them to stop and think, to feel and act. Proven experts in engagement, outreach, communication, event planning, and experiential design, we’re a third‑party‑certified woman business enterprise, and a member of the US Small Business Administration’s 8(a) program. Why Montage? Because we’re a caring team of collaborative creatives—people who care as deeply about each other as we do about our work. We know that true teamwork happens only when each person’s voice is valued, each one’s contribution is celebrated, and success is always shared. We encourage each team member to realize their full potential. And we invite people to make our agency their pathway to fulfillment. How to Apply At Montage, we’re passionate about putting our talents, knowledge, interests, and experience to work every day. We produce strong work because we put connection first. We want someone who also values connection, respect, and collaboration. Someone who understands a thriving work environment is built on more than any one production. Sound like you? Apply today. Equal Opportunity Employer Montage Marketing Group does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non‑merit based factors. Applicants must be authorized to work for any employer in the United States. Montage Marketing Group is unable to sponsor or take over sponsorship of an employment visa at this time. Montage Marketing Group is an E‑Verify company and a Drug‑Free Workplace. Benefits • Medical • Vision • 401K Retirement with match • Paid Time Off (PTO) (Vacation, Sick) • Paid & Floating Holidays • Paid Parental Leave for Birthing & Non‑Birthing Parents • Volunteer, Voting, Jury Duty, Bereavement Leave • Short‑Term & Long‑Term Disability Insurance • Group Term Life Insurance • Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Critical Illness Insurance • Cancer Insurance • Hospital Indemnity Insurance • LegalShield • IDShield • FinFit Financial Wellness Program • Working Advantage Discount Program #J-18808-Ljbffr

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