Job description

MS Dynamics 365 CRM Developer job at Cleo Consulting. Ontario, CA. Assignment: RQ09093 - Software Developer - CRM - Senior Job Title: MS Dynamics 365 CRM Developer Requisition (SS): RQ09093 Start Date: 2025-04-21 Client: Government Services Integration Cluster End Date: 2026-01-16 Office Location: 222 Jarvis Street, Toronto Organization: Government Services Integration Cluster Ministry: Ministry of Public and Business Service Delivery (former MGCS) # Business Days: 183.00 Hybrid - 3 days onsite/2 days remote Must Haves: • Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard. • Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows. • Expert in customization of Microsoft Dynamic CRM Power App Customer Service Portal, creating custom pages, utilizing Dynamic forms and views to display on the customer service portal. • Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management. Description Responsibilities • Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests. • Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tech. General Skills • Experience in programming and analysis; specialized CRM software package support at the specified experience level • Ability to collaborate with IT Professionals throughout the Software Development Life Cycle • Experience in structured methodologies for the development, design, implementation and maintenance of applications • Experience in design, code, test, debug and document applications • Experience in the use of object and/or third generation language development tools • Experience in one or more programming languages • Experience in application design, latest design patterns, deployment and troubleshooting • Experience with relational and hierarchical database technologies • Experience in the use of information retrieval packages using query languages • Experience with one or more communications protocols • Experience in structured methodologies for the design, development, implementation and maintenance of applications • Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts • Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills • A team player with a track record for meeting deadlines CRM Software Development Skills • Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation • Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools • Experience with middleware and gateways • Expertise in specific tools for CRM software development Desirable Skills • Knowledge and experience with programming Internet-ready applications • Knowledge and experience in rapid application development (RAD) methodologies • Knowledge and understanding of Information Management principles, concepts, policies and practices • Experience with middleware and gateways • Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging • Ability to provide post-implementation support and resolve any post-implementation technical issues • Experience conducting design walkthrough sessions with project team • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards • Ability to provide user and system documentation as required Experience and Skill Set Requirements Experience (30%) • Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard. • Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows. • Customize Dynamics using C#, JavaScript, and HTML • Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox. • Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online. • Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting. • Expert in customization of Microsoft Dynamic CRM Power App Customer Service Portal, creating custom pages, utilizing Dynamic forms and views to display on the customer service portal. • Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management. Technical Skills (40%) • Experience with Agile methodologies • Experience with Dynamics 365 and Azure solution design • Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies • Working knowledge of both low code development and custom development on Dynamics 365 • Working knowledge with Dataverse design and development • Working knowledge of development in Azure technologies • Working knowledge of .NET, C#, JavaScript • Working knowledge of DevOps, task boards, pipelines, etc. Report and Data Migration (20%) • Working knowledge of creating MS Power Bi Reports and CRM Word Template Knowledge Communication Skills (10%) • Strong communication skills to prepare documentation, including but not limited to: solution documentation, user manuals, reports, reviews, assessments • Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients • Ability to communicate designs and development in clear and understandable manner

Requirements