Job description

JOB LISTING: The Network Administrator is responsible for the implementation, management, troubleshooting, and maintenance of the City’s Computer Network Infrastructure and its overall security. Adhering to best practices, the Network Administrator will conduct regular evaluations of the network to ensure its availability and integrity. Perform routine computer system audits to improve system security, performance, and user experience, provide informational materials or tutorials to ensure that all users understand the importance of proper utilization of network resources, Internet, Email, and general computer systems security measures to maintain a safe and protected network environment. Manage and maintain all network appliances, its software, operating systems, and firmware. Assist in troubleshooting computer systems with network- and cybersecurity-related issues and symptoms. Answer incoming phone calls to the Help Desk, respond to emails and assigned trouble tickets. JOB FUNCTIONS • Maintain the City’s computer network infrastructure appliance, devices, and hardware that includes VPN servers, Firewalls, Layer 3 Switches, UPS, and other network peripherals. • Firewall administration to include installation of features and maintenance updates; configuration and settings modifications as necessary; enhancement and fine-tuning of rules-based policies; daily review of network traffic; performing threat assessments and applying appropriate mitigations. • Explore, recommend, plan, implement, and maintain feasible alternate WAN and LAN connections and paths to ensure network operations continui • Maintain existing Wi-Fi networks., and CCTV cameras. Recommend improvements with future expansions in mind • Install and configure network equipment to update or fix hardware or software issues • Update virus protection software to keep data and communications protected • Monitor computer systems and logs to improve network performance for computer systems and networks • Communicate network issues to other employees and management • Provide Tier 2 support for software and hardware configuration issues for users on- demand or from inspection of the systems • Ensure all users know how to use network and systems properly and ensure all system users have authorized access. • Assist in computer system deployments when necessary. QUALIFICATIONS Education and Experience: • Bachelor’s Degree in Information Systems, Computer Science, or a related field. • 4 years of related work experience or equivalent combination of education and Training Preferred Qualifications: • Experience of writing SOPs • Experience with IT issue tracking systems Licenses or Certifications: • Valid motor vehicle license issued by state in which employee resides. • Cisco CCNA • CompTIA Network+ • Microsoft certifications in Windows Server and Windows Client. Special Requirements: • Must be available for scheduled on call support. (Will receive additional compensation) • May be required to travel offsite to resolve issues that cannot be resolved remotely • May be required to work additional hours for Emergency Operations Center (EOC) support • Knowledge, Skills, and Abilities: • Knowledge and understanding of networking services and protocols such as TCP/IP, UDP, DHCP, DNS, SNMP, IPSec, NAT, Layer 2 Switching, VLAN, Telnet, SSH, and IP Routing. • General knowledge in Cybersecurity, its best practices, IPS and IDS, and mitigations • Excellent communication skills including the ability to translate technical information to non-technical users • Ability to work independently, plan, and logically organize • Ability to follow and understand new developments in the computer field and to be able to explain concepts clearly in writing and orally • Effective analytical and creative problem-solving skills • Strong organizational skills and keen attention to detail • Ability to work well in a team environment, to handle pressure and manage multiple projects simultaneously within deadlines • Must be flexible, able to multi-task, and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork • Sense of humor SALARY: $76,361 Annually EMPLOYEE BENEFITS: The City of Bowie offers a robust menu of employee benefits, including medical, dental, vision, life, and long-term care insurance, a 401(K) with employer match, and a 457 savings plan. To optimize employee work/life balance, many positions include telework and flexible scheduling options. HOW TO APPLY: Please visit the City of Bowie website at www.cityofbowie.org. All applicants must submit a completed city of bowie employment application in order to be considered for this opportunity. APPLICATION DEADLINE: OCTOBER 31, 2025 A proud Equal Opportunity Employer, the City of Bowie is committed to providing a fair and inclusive work environment where all employees are valued and respected. This commitment is a vital part of the City’s organizational culture and values. Company DescriptionFounded in 1870, and incorporated as a town in 1916, Bowie has grown from a small railroad stop to the largest municipality in Prince George’s County, and the fifth largest city in the State of Maryland, with an estimated population of 58,682. The town was first called Huntington City, though its train station was named in honor of local resident, Governor Oden Bowie, president of the Baltimore and Potomac Railroad. The town was subsequently re-chartered as Bowie. Today the City of Bowie Government consists of a staff of over 400 hardworking employees in a variety of skilled, non-skilled, administrative, public safety, and professional disciplines. The City boasts of a pleasant working environment and goal-oriented culture. This is reflected in the City's high employee retention rate, and consistency in achieving organizational objectives. The City offers competitive salaries and a robust menu of employee benefits, including medical, dental, vision, and life insurance, as well as a 401(K) with employer match, and a 457 savings plan. To optimize employee work/life balance, many positions include telework and flexible scheduling options

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