Job description

As the Senior Systems Administrator, you will - Administer various IT systems including Azure services, Windows Server, Exchange, Active Directory, Remote Desktop, SharePoint, Network Printer, MDM, O365, and network devices - Design, deploy, manage and maintain security solutions, including firewall, anti-virus and intrusion detection systems - Manage all network hardware and equipment, including switches, firewall, VPN, and patch panels - Provide application support, as required: - Microsoft Office and common software applications - ERP, DocRecord, and line-of-business apps - Trail custom applications - Perform installations and modifications to laptops, desktops, printers and monitors - Monitor and review Helpdesk tickets and provide support to end users. Assign and escalate tickets where applicable - Support mobile devices (iOS and Android) - Provide user training on system usage and applications as required - Work with the IT Team to implement complex systems projects - Maintain current knowledge of products offered, application functionality and the high-level architecture of Trail IT Systems - Perform other duties as required to deliver exceptional service and to support Trail’s business goals To be successful in this role, you need: - Education: Degree or Diploma in computer science or technology related discipline with a relevant IT focus (or equivalent)Work Experience / Qualifications - 5+ years’ experience with implementing and configuring Windows Servers and services (AD, RDS, DNS, GPO, Exchange, etc.) - 5+ years’ experience with implementing and configuring VMware ESXi, vSphere and vCenter - 5+ years’ IT end-user support experience with at least 6 years as Tier-3 escalation support - 5+ years’ experience with Azure resources (Office 365, AAD, Entra, Conditional Access, Intune, etc.) - 5+ years’ experience of PowerShell scripting - Extensive experience supporting and managing HP server hardware and dHCI integration - Extensive experience in Palo Alto firewalls and HPE/Aruba switches configuration and troubleshooting - Hands-on IT administration experience in mid to large-sized infrastructure - Ability to design & implement POC environments from end to end and be able to provide summary reports regarding a path forward to optimize operational capabilities and streamline business processes where applicable - Extensive experience with SCCM - Experience dealing with and overcoming cyber incidents - Extensive experience planning and execution of upgrades, new implementations and maintenance of network systems and infrastructure - Hands-on experience with asset management - Working knowledge of implementing next-generation firewalls & anti-virus solutions - Experience working with cyber-security vendors/partners to implement managed services - Demonstratable experience with conducting cyber-security audits and PEN tests - Knowledge with backup technologies and DR planning - Knowledge and hands-on experience of LAN and WAN technologies, VPN technology (GRE,IPSec/SSL VPNs), routing protocols (BGP, OSPF), network security (NAT,RADIUS, ACLs), and wireless (802.11a/b/g/n/ac, WPA, WEP, 802.1x) - Knowledge and application of ITIL best practices - Ability to learn and communicate technical information - A positive attitude and a true passion for technology and customer service - Highly organized, detail oriented and self-motivating - Outstanding interpersonal and communication skills - Strong problem-solving and decision-making skills - Ability to work independently and within a team environment - Valid driver's license and access to a personal vehicle required for periodic travel to locations throughout the Lower MainlandSkills: - Technical background with IT infrastructure, LAN/WAN networking and security - Collaboration with cross-functional teams to identify root causes and implement long-term solutions - Technical background with Windows and VMware - Experience with infrastructure upgrade and migration - Knowledge of Microsoft MCSA 2008 or higher is an asset - Experience administering Office 365 and Azure servicesExperience supporting: - VoIP phone systems - Dynamics 365 - DocRecord - SCCM - SQL Server - PowerShell scripting

Requirements