Job description

Note: • Need Local to TX, TX I’d Only. Position Overview : • We need an Infrastructure Analyst position with a strong Endpoint & SCCM . Must be proficient in the following: • Proficiency with endpoint management tools (Microsoft Intune, SCCM, Microsoft Defender XDR, Sentinel One and other relevant technologies). • Familiarity with Active Directory and Entra ID. • Experience with Teams and Microsoft OneDrive configuration and troubleshooting. • The work schedule is Mon to Thursday - 7:30am - 5:30pm in office and Friday 7:30am to 11:30am remotely. Specific Responsibilities: • The IT Infrastructure Analyst II for the company and you will be a member of the End User Computing and Identity Management team at the company’s Houston office, reporting to the End User Computing and Identity Manager. • The IT Infrastructure Analyst II will be responsible for managing and securing devices, ensuring optimal performance and compliance with organizational standards. This role will be primarily responsible for the following: • Device Management: Deploy, configure, and maintain endpoint devices (desktops, laptops, mobile devices, printers) using tools like Microsoft Intune, SCCM, and other relevant technologies. • Security: Implement and manage security policies to ensure device compliance and protection using tools like Microsoft Defender XDR and Sentinel One. • Software Deployment: Automate the deployment of software updates and patches to maintain device security and functionality. • Testing: Test solutions as designed and implemented. • Documentation: Develop and maintain technical documentation. • Troubleshooting: Serve as the primary escalation point for technical issues related to endpoint devices, providing timely resolutions. • User Support: Offer support to end-users, assisting with device and application issues to ensure smooth operation. • Monitoring and Reporting: Continuously monitor device health and performance, generating reports to track compliance and identify potential issues. • Collaboration: Work collaboratively with other IT teams to integrate solutions with other systems and applications. • Continuous Improvement: Stay up to date with new M365 features and technologies and provide recommendations on their adoption. • Other Duties: Perform other duties and responsibilities as assigned. Qualifications & Experience: The successful candidate will have the following qualifications and experience: • Bachelor’s degree in computer science or a related field. • 3-5 years of experience in endpoint management or a similar role. • Proficiency with endpoint management tools (Microsoft Intune, SCCM, Microsoft Defender XDR, Sentinel One and other relevant technologies). • Familiarity with Active Directory and Entra ID. • Experience with Teams and Microsoft OneDrive configuration and troubleshooting. • Knowledge of Follow Me printing solutions and Universal Print. • Strong understanding of security protocols and compliance standards. • Excellent troubleshooting and problem-solving skills. • Effective communication and interpersonal skills.

Requirements