Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... Are you a tech-savvy problem solver with a passion for providing top-notch customer service? Do you thrive in a fast-paced environment and enjoy troubleshooting hardware and software issues? If so, we have an exciting opportunity for you to join our team as a Desktop Support Analyst at Warner Bros Discovery. Role Accountabilities... Warner Bros Discovery is an industry leader dedicated to providing entertainment to the world. Our commitment to excellence extends to every aspect of our operations, including providing exceptional IT support to our employees. As a Desktop Support Analyst, you'll play a pivotal role in ensuring our team members have the tools they need to succeed. Responsibilities: • Provide hands-on support for desktops, laptops, printers, and other peripherals. • Diagnose and resolve hardware and software issues efficiently and effectively. • Install, configure, and maintain operating systems and software applications. • Collaborate with IT teams to escalate and resolve complex technical problems. • Be able to support Windows and Mac OS computers. • Assist with technology procurement and asset management. • Create and maintain documentation for support procedures and solutions. • Flexible work hours for some nights or weekends. Qualifications & Experience... • Bachelor’s degree in information technology or related field (or equivalent experience). • Proven experience in desktop support or a similar IT role. • Strong knowledge of Windows and/or Mac operating systems. • Familiarity with hardware components and troubleshooting techniques. • Proficiency in Microsoft Office Suite and other common business applications. • Excellent communication and interpersonal skills. • Customer-oriented mindset with a commitment to delivering exceptional service. • Ability to adapt to a dynamic work environment and manage priorities effectively. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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