Job description

What You'll Do - Provide tier 1-3 support to end-users - Assist in creation of new user accounts - Assist in the set-up of new equipment and devices - Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals - Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary - Provide guidance and explain policies and procedures to end-users - Assist users in obtaining access to systems - May review and evaluate new computer hardware and software products - Configure, prepare, and ship laptops and other equipment for new hires and remote users - Be available for on-call support for onsite IT issues as needed - Assist in the tracking of hardware and software inventory - Assist and interact with hardware and software vendors - Assist in Corporate IT projects What You'll Need - Understanding of Microsoft Products including Office365 and Active Directory - Familiarity with Microsoft Azure services such as Azure Active Directory, Virtual Machines, and Resource Groups - Experience supporting or troubleshooting cloud-based environments within Azure, including identity, access, and basic infrastructure components - Technical certifications such as A+ or Microsoft Certifications - Ability to multitask and work without direct supervision - Ability to work in a fast-paced environment and always maintain professionalism and confidence What Will Set You Apart - Bachelor’s Degree in Information Technology or related field - Passion and willingness to learn and use new technologies - Readily adaptable to change - Excellent interpersonal and communication skills - Team and customer focused with a collaborative work style - Strong troubleshooting skills

Requirements