Job description

Job Details Job Location Chicago, IL Position Type Full Time Education Level 4 Year Degree Salary Range $90000.00 - $105000.00 Salary/year Travel Percentage Negligible Job Category Information Technology Description POSITION SUMMARY The Enterprise Application Administrator is accountable for managing, maintaining, and supporting a wide range of enterprise-level software applications to ensure the organization's smooth and secure operations. The Enterprise Application Administrator works continuously with various departments, IT teams, and external vendors to ensure the optimal performance of applications. This individual possesses strong technical experience with Salesforce-based association management solutions as well as solid communication skills. The Enterprise Application Administrator works directly with internal business owners to translate business requirements into well-architected solutions for their audiences. This position offers potential growth in to more senior IT leadership roles. ESSENTIAL DUTIES AND RESPONSIBILITIES • Thorough knowledge and experience in all aspects of Salesforce configuration and functional/technical capabilities. • Collaborate with IT teams to integrate applications with other systems, ensuring data consistency and efficient workflows. • Provide technical support to internal and external end-users, troubleshooting application-related problems, and offering solutions to enhance their user experience. • Responsible for the day-to-day ticket queue managing user requests and issues within the Salesforce platform. • Focus on the reduction in ticket resolution time. • Create and manage Salesforce components such as objects, fields, page layouts, record types, workflows, approval processes, and validation rules. • Assist with design and creation of advanced reports and dashboards in Salesforce. • Assist in training of new users and grow the Salesforce.com skill set across the organization. • Import customer/prospect data into Salesforce/Pardot following PCMA data policies. • Create, monitor, and manage reports that deliver data to the various business owners. • Completion of projects within scope and timelines Qualifications KNOWLEDGE, SKILLS, AND ABILITIES • Familiarity with agile delivery methodologies. • Subject matter expert knowledge of the Salesforce-based association management solutions (Sales, Service, Marketing). FONTEVA and/or Association Management System experience ideal. • Sales Cloud, Service Cloud, Pardot, or Communities certifications and project experience preferred. • Ability to lead cross-functional discussions and provide mentorship to internal and external staff and subcontractors • Thorough knowledge and experience in all aspects of salesforce configuration and functional/technical capabilities. • Experience in maintaining user roles, profiles, and security settings. • Experience in implementing monitoring services to identify issues proactively. • Experience in the implementation and managing Salesforce ISVs. • Experience in sandbox, production deployments and CI/CD technologies and processes. • Development experience with integration middleware platforms such as Mulesoft or Zapier. • Knowledge of SDLC methodologies, API's, Agile, and Dev-Ops. • Knowledge of membership management systems in an association setting. • Previous experience in a professional society or professional association environment. • Understanding of data privacy regulations • Must possess solid organizational skills and show ability to address several issues simultaneously. • Willingness to learn, develop, and contribute in a fun, fast-paced environment. • Initiative-taker and self-starter that brings both interpersonal skills and critical problem-solving skills. • Excellent written and verbal communication skills. MINIMUM QUALIFICATIONS • Bachelor's degree in a relevant field (such as Computer Science, Information Technology, or Business Administration) or equivalent work experience. • Sales Cloud, Service Cloud, and Developer certifications preferred. • Proven experience in enterprise application administration, including familiarity with various enterprise software applications, databases, and operating systems. • A minimum of five (5) years of related work experience using SFDC and components such as Service Cloud, Sales Cloud, Mobile, Single Sign On, APIs, and integration to enterprise systems; two (2) years as a SFDC administrator. • Strong SFDC knowledge and Integration components for SFDC (for example, SFDC APIs, Apex controllers, Apex Web Services, Apex callout, outbound messaging, SFDC data loaders and ETL Tools - e.g., Datastage). • Strong data management abilities. • A demonstrated ability to understand and articulate complex requirements. • Demonstrated understanding of SDLC methodologies. • Experience with task management tools such as Jira and Microsoft Tasks. PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS • This position requires a hybrid work schedule, with mandatory in-office days on Tuesday, Wednesday, and Thursday in Chicago, Illinois. Remote work is flexible on Mondays and Fridays. • Some after-hours support may be necessary during critical deployments. • Ability to perform work utilizing a computer for extended periods of time. • Ability to sit /stand for extended periods of time in performing the work. • Ability to walk for extended periods of time in performing the work. • Ability to pull or push objects of varying weights in performing the work. • Ability to grasp objects utilizing the fingers (fine motor manipulation). • Ability to travel by air or ground transportation as required in performing the work. • Ability to lift to fifteen pounds.

Requirements