Job description

**Overview:** The North Carolina Community College System (System Office) is seeking a highly motivated Office 365 Network Analyst to join our team of cloud engineers, information security officers, and user support specialists. This role is responsible for optimizing, securing, administration, and monitoring the network connectivity for Microsoft 365 services. **Responsibilities:** • Optimize and secure network connectivity for Microsoft 365 services • Ensure smooth performance for applications included in the Office 365 Productivity Suite • Utilize industry best practices to ensure availability, accessibility, adoption, compliance, and user support • Manage and maintain the Office 365 enterprise environment, including Office 365 Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 applications • Provide technical support and troubleshooting assistance • Develop, maintain, and update standard operating procedures • Monitor the health and performance of the Office 365 environment, ensuring high availability and reliability • Manage Microsoft Active Directory, Entra ID, and identity and access management concepts • Utilize PowerShell scripts to maintain and operate Office 365 • *Qualifications:** • Bachelor's degree in computer science or an IT-related field from an accredited institution; or Associate degree in computer science or a related technical field from an accredited institution and one year of networking-related experience • OR High School or General Educational Development (GED) diploma and four years of networking-related experience • OR an equivalent combination of education and experience • Industry recognized certifications with Microsoft Office 365 • Effective written and verbal skills • Ability to collaborate across functional and technical teams • *Benefits:** • Competitive salary up to $77,126 • Full-time position with 40 hours per week • State Benefits • Access to excellent comprehensive benefits, including health insurance options, standard and supplemental retirement plans, and the NC Flex program • Paid vacation, sick, and community service leave • Paid parental leave and personal observance • Longevity pays lump sum payout yearly (based on length of service beginning 10 years and up) • 401K, 457, and 403(b) plans

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