Job description
Position: Senior Business Operations Analyst (Tableau)
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department
Overview
Motorola Solutions’ innovations, products and services play an essential role for public safety, enterprises and the communities that they serve. Our end-to-end suite of software solutions helps our customers answer thousands of emergency calls and text messages, and process, organize, and prioritize video, disparate evidence and records. We are also proud to be industry leaders in video security solutions installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
The Enterprise Operations team sits within the Incident Management & AI organization. The team's mission is to drive operational excellence by providing actionable business intelligence, streamlining processes, and supporting the strategic goals of the organization through data-driven insights.
Job Description
Within this team, we have an opportunity for a Senior Business Operations Analyst to work in a talented, cross‑functional, highly collaborative team to analyze business data, generate insights, and make data‑driven recommendations to optimize operational efficiency and drive business growth.
This individual must possess 4+ years of experience in business operations or data analytics and 3+ years of hands‑on experience with Tableau, along with strong SQL or Tableau Prep and critical thinking skills. The ideal candidate must be able to independently manage their own projects from start to finish with minimal guidance. More than just executing on requests, this person must be able to think strategically across the organization, viewing challenges from a top‑down perspective to identify and solve the root problem.
To be successful in this role, you should have excellent communication skills, high data literacy, and intellectual curiosity. Ideally, you are an exceedingly organized, results-oriented individual who knows how to redirect around pitfalls, remain flexible and positive in an ever-changing environment.
Responsibilities
• Analyze complex, ambiguous business problems and identify and evaluate multiple potential solutions to recommend the optimal path forward.
• Lead the development and implementation of insightful reports, dashboards, and advanced data visualizations in Tableau for various stakeholders, including senior leadership.
• Respond to and fulfill ad‑hoc data analysis requests from stakeholders using Microsoft Excel, Google Sheets and other data manipulation tools.
• Collaborate with cross‑functional teams to gather and understand business requirements and develop long‑term strategies to support business objectives.
• Conduct comprehensive, in‑depth data analysis to identify trends, patterns, and opportunities for process improvement and strategic growth.
• Develop and optimize complex SQL queries and scripts or use Tableau Prep to extract, manipulate, and transform data from multiple sources.
• Perform data cleansing, validation, and quality assurance to ensure accuracy and reliability of data.
• Analyze complex operational workflows, identify bottlenecks, and design and propose innovative solutions to streamline processes and enhance productivity.
• Collaborate with business stakeholders to define and establish key performance indicators (KPIs) and develop robust performance metrics and reporting frameworks.
• Present complex findings, insights, and strategic recommendations to both technical and non‑technical audiences in a clear and concise manner.
• Stay up‑to‑date with industry trends, best practices,…
Requirements
• Within this team, we have an opportunity for a Senior Business Operations Analyst to work in a talented, cross‑functional, highly collaborative team to analyze business data, generate insights, and make data‑driven recommendations to optimize operational efficiency and drive business growth
• This individual must possess 4+ years of experience in business operations or data analytics and 3+ years of hands‑on experience with Tableau, along with strong SQL or Tableau Prep and critical thinking skills
• The ideal candidate must be able to independently manage their own projects from start to finish with minimal guidance
• More than just executing on requests, this person must be able to think strategically across the organization, viewing challenges from a top‑down perspective to identify and solve the root problem
• To be successful in this role, you should have excellent communication skills, high data literacy, and intellectual curiosity
• Ideally, you are an exceedingly organized, results-oriented individual who knows how to redirect around pitfalls, remain flexible and positive in an ever-changing environment
