Job description

Join to apply for the SRE/Platform Engineer role at PromptQL Join to apply for the SRE/Platform Engineer role at PromptQL Get AI-powered advice on this job and more exclusive features. We're a diverse group of engineers who thrive on tackling complex challenges, from optimizing our cloud infrastructure to creating intuitive developer platforms to building AI agents that automate day to day operations tasks. Our work directly impacts every part of the company, from the speed of new feature development to the reliability of our services. We collaborate closely with all engineering teams, providing them with the stable and scalable foundation they need to turn great ideas into reality. Department: Engineering Location: San Francisco / Remote (US) We're a diverse group of engineers who thrive on tackling complex challenges, from optimizing our cloud infrastructure to creating intuitive developer platforms to building AI agents that automate day to day operations tasks. Our work directly impacts every part of the company, from the speed of new feature development to the reliability of our services. We collaborate closely with all engineering teams, providing them with the stable and scalable foundation they need to turn great ideas into reality. We’re hiring a Platform Engineer to join our growing team at PromptQL. In this role, you’ll be responsible for building and maintaining our entire cloud infrastructure with the goal of making it simple for all our engineering teams to get their ideas into the hands of our customers quickly and reliably. You'll be a key part of a team of full-stack engineers who build primitives, workflows, and systems that other teams use to deploy and manage their services in production. We see our work as software engineering, not just operations. We leverage our own AI agents, built with PromptQL, to automate routine tasks like production releases and incident response, allowing us to focus on building state-of-the-art multi-cloud infrastructure. You'll use tools like Pulumi and Terraform to manage resources across AWS, GCP, and Azure, building a robust platform that works both on our own cloud accounts and our customers' accounts (BYOC). You'll also work closely with observability tools like Grafana, Prometheus, ClickHouse, and Honeycomb to build the pipelines and dashboards that help us analyze and respond to production behavior. You won't just be managing infrastructure; you'll be building a platform that enables the entire company. You'll also get to act as a Forward Deployed Engineer, working directly with customers to install and manage PromptQL in their environments. You have 3+ years of experience working as a Platform, SRE, or DevOps Engineer. You're a cloud expert. You have hands-on experience building and maintaining infrastructure in at least one of the major cloud providers (AWS, GCP, or Azure). You're also experienced with using Infrastructure as Code tools like Terraform or Pulumi to manage cloud resources. You have strong programming skills. You're proficient in at least one programming language like Python, Go, or Rust. And this is not just scripting — you've actually built services using these languages. You have experience with observability tools like Prometheus, Grafana, Honeycomb, or ClickHouse and you're comfortable with building monitoring pipelines, dashboards, and alerts. You have excellent communication skills and you're comfortable working directly with customers to help them deploy and manage software in their environments. What Will Help You Thrive Here You enjoy working across the full lifecycle — from building greenfield systems to improving and maintaining existing ones. You thrive in collaborative environments and get energy from working closely with other engineering teams and external customers. You’re excited about AI and automation — building and working with AI agents is a core part of how we operate. You prefer fast-moving, dynamic environments where priorities can shift and ambiguity is part of the challenge. You see value in working across multiple cloud providers (AWS, GCP, Azure) and want to deepen your expertise in multi-cloud infrastructure. Bonus Points You are excited about leveraging AI agents and automation to eliminate toil and manual operations work. You are comfortable working directly with external customers to troubleshoot infrastructure issues and ensure smooth deployments. Location & Travel Requirements Occasional travel to customer sites to help with installation etc. At PromptQL, we’re not just building AI platforms, we’re redefining how the world’s largest and most complex enterprises deliver AI transformation on their existing data and systems. PromptQL captures and codifies a business’s unique know-how into a language that frontier models can reason with. We are laying the foundation for agents that drive decision-making and automation with human-level reliability. We’re a team of engineers, builders, and leaders, driven by a shared belief: AI should speak the language of your business. Backed by top-tier investors and trusted by industry leaders, we’re moving fast to make AI-powered enterprises a reality. Medical, dental, and vision insurance to keep you healthy and thriving Employee assistance programs for support when you need it Retirement fund contribution matching to help you invest in your future Donation matching to amplify your charitable impact Stock options so you can share in our success Commuter benefits to help you save on your journey to the office We are committed to equal employment opportunity and do not discriminate based on race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other status protected by law. Applicants with disabilities who wish to request reasonable accommodations may contact us at View email address on click.appcast.io type Employment type Full-time Job function Job function Engineering and Information Technology Industries Software Development Get notified about new Site Reliability Engineer jobs in San Francisco, CA . 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