Job description

Teams Voice Support Engineer Charlotte, NC Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport—including external carrier. • Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services • Should understand and be able to support MS Teams, Avaya, Cisco, Ribbon and similar. • Additionally, the candidate will perform an operations technical role, including guiding technical recovery of Voice in house systems as well as Carrier engagements and escalation. • Duties will include provisioning, testing and repair Voice Operations Voice support for MS Teams, Cisco, Avaya, Ribbon, and adjunct equipment, including E911. Nice Recording provisioning a “plus”. • Position serves weekly “on call” with other team members on a rotational basis. • MS Teams Voice experience • MS Teams interoperability with Core Voice services • Between 5 and 7 years experience in working with Voice, including MS Teams Voice, Cisco Enterprise Voice, Carriers and Transport on service issues Skills • Microsoft • Teams • Network security Additional Skills & Qualifications • Position serves weekly “on call” with other team members on a rotational basis. • MS Teams Voice experience • MS Teams interoperability with Core Voice services • Between 5 and 7 years experience in working with Voice, including MS Teams Voice, Cisco Enterprise Voice, Carriers and Transport on service issues • Leadership and Communication on outages, including reporting change related incidents • Incident and change activities in the core voice production environment. • Experience with engagement of support teams, including Domain Ops, CCO, Network Escalation • Experience with Remedy, opening and updating Incident Tickets • Experience with Change and Problem ticket management • Time management skills, high productivity Key Areas of Expertise: • MS Teams Voice • Cisco Enterprise Voice • Avaya Contact Center • Ribbon Transport • 5 to 7 years of voice technology experience • 3-4 years experience in a Lead Role preferred • Previous knowledge and work experience across the Bank is helpful. • Remedy and/or ServiceNow Experience. Experience Level Expert Level Pay and Benefits The pay range for this position is $30.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Charlotte,NC. Application Deadline This position is anticipated to close on Jul 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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