Job description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, CyberData Technologies, is seeking the following. Apply via Dice today! Job Title: Mid-level Infrastructure Administrator Location: Bethesda, MD CyberData Technologies is seeking a highly skilled Infrastructure Administrator to join our team supporting the contract s clinic high-availability IT infrastructure and overall operations. This role requires a strong understanding of network administration, clinical IT systems, and high-availability environments, along with specific technical skills and problem-solving capabilities. This is a hybrid position and will require on-site, evening, and weekend support at times. Responsibilities: Network Administration and IT Operations: • Provide production support for networked systems, including day-to-day operations, monitoring, and problem resolution. • Identify, diagnose, and resolve network issues at the second level of support. • Escalate and communicate status updates to agency management and internal customers. • Provide after hours and on-call monitoring and support for the clinic s critical systems as part of a rotation, including after-hours response for urgent issues as defined by the clinic SLA. Clinic IT Infrastructure Management: • Manage and monitor the clinic s high-availability IT infrastructure, including Nutanix clusters running Acropolis (AHV), Nutanix Files Storage, and Nutanix DR solutions. • Maintain clinic systems across production and disaster recovery sites. • Support clinical IT systems, including configuration and ongoing maintenance. • Address IT-related issues within defined response times as outlined in the Service Level Agreement (SLA). • Ensure compliance with NIH security standards, applying updates, and managing exemption waivers when necessary. • Maintain accurate logs for vendor access and perform regular system backups. • Create, update and follow all SOP s as written for managing the clinic s systems. System Maintenance and Security: • Apply security updates and patches following NIH remediation timelines and clinic SOPs. • Ensure adherence to FDA guidelines for updates to approved systems. • Perform after-hours and weekend system maintenance with proper authorization. • Conduct regular Continuity Plan testing and prepare findings for reports. • Support database and backup administrators as needed. • Maintain clinic systems inventory in the Configuration Management System (CMS) and track all changes per change management guidelines. Assessment and Reporting: • Complete monthly, quarterly, bi-annual, and annual tasks for Security Assessment & Accreditation (SA&A). • Review daily clinic infrastructure emails and act on system alerts and notifications. • Conduct system audits and provide findings to maintain operational integrity. Qualifications: Experience: • Minimum 3 years of experience working in high-availability environments. • Experience supporting IT infrastructure and virtualization, preferably using Nutanix HCI (AOS, Acropolis AHV, Nutanix Files, DR solutions). • Experience with PowerShell, Active Directory, Microsoft Windows Servers (2012-2022). • Solid understanding of networking protocols. • Solid understanding of ServiceNow ITSM platform to manage incident tickets, Configuration Management System (CMS), and Knowledge Base (KB) content, while ensuring compliance with established policies and procedures. Skills: • Strong problem-solving and troubleshooting skills in network and system administration. • Ability to balance operational and project demands in a high-pressure environment. • Ability to demonstrate initiative with task-management and issue resolution. • Excellent communication skills to engage with technical staff, clinicians, and management. • Attention to detail including experience writing and following SOPs in a regulated environment. Certifications: • Required/Preferred Certifications: • CompTIA Security+ or Network+. • ITIL Foundation • Microsoft Certified Systems Engineer (MCSE) (preferred). • Nutanix Certified Associate (NCA) or greater.

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