Job description

Infomedia & the role  Infomedia is a leading global provider of SaaS and DaaS solutions to automotive industry. Headquartered in Australia, Infomedia has been at the forefront of vehicle and customer lifecycle system innovation for more than 30 years. We develop online parts selling systems, service quoting and inspection solutions, data analysis, predictive marketing and eCommerce solutions to help our OEM and Dealer customers grow sales and elevate customer experience.  Our data-driven software solutions are used each business day by over 250,000 dealership personnel, to manage the vehicle and customer lifecycle – they are produced in more than 40 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface helps boost efficiency, profitability and customer retention for OEM Parts and Service Departments.  Expectations of the role  We are seeking a proactive and customer-focused IT Support Engineer to join our team. This entry-level role is ideal for someone with 1 - 3 years of experience, a passion for technology, and a desire to grow in a dynamic, fast-paced environment. You’ll play a key role in supporting internal employees, managing IT assets, and contributing to ongoing IT projects and initiatives.  What you will do  Provide hands-on support and troubleshooting for employee laptops, workstations, printers, and VPN issues.  Respond to regional user support requests via the ticketing system with professionalism and urgency.  Own the entire laptop lifecycle including provisioning, deployment, troubleshooting, and decommissioning.  Onboard and offboard employees, including account setup, permissions, access provisioning, and credential resets.  Maintain and manage hardware inventory, ensuring accurate tracking and timely replenishment.  Organize and maintain the IT storage room and hardware logistics.  Assist with server patching, user permission requests, and endpoint configuration.  Support IT infrastructure including Windows Server environments and IIS applications.  Participate in and support cross-functional IT projects and initiatives.  Create and update documentation for processes and troubleshooting guides.  What you will bring  1-3 years of IT support or service desk experience.  Strong troubleshooting skills in Windows desktop/laptop environments.  Working knowledge of Windows Server (2012–2022), Active Directory, and IIS.  Familiarity with Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive, etc.).  Experience with end-user imaging solutions and basic networking.  Understanding of Role-Based Access Control (RBAC) and endpoint security.  Basic knowledge of security best practices and antivirus technologies.  Powershell experience is preferred.  Exposure to Duo or similar multi-factor authentication tools is preferred.  Ability to document and communicate clearly with both technical and non-technical audiences.  Strong organizational and time management skills.  Self-motivated with a passion for learning and taking on new challenges.  Team-oriented mindset with a customer-first attitude.  Why choose us  Put simply, we are a business who are a global leader in our industry on the cusp of a period of growth, innovation and evolution and we have no plans to slow down anytime soon. We develop innovatively crafted, data driven cloud software solutions for some of the best and most well-known automotive brands across the globe. The day-to-day varied work coupled with our relaxed, informal, yet high performing environment are the key things that makes our team happy.  Culture and Benefits  Here at Infomedia we take our team members and our service very seriously. We live by our core values of: Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health benefits, growth and career development and recognition.  About Infomedia  Infomedia offers its Microcat® EPC, Superservice™ Quoting & Inspection software, Infodrive™ Data & Analytics, SimplePart™ ecommerce platform as ‘turn-key’ solutions to our OEM customers and their dealership networks.  30 years industry experience  Established global operations throughout 186 countries in over 40 languages  Our software is used by over 250,000 automotive industry professionals around the world.  Please note that you must have valid identification to work in the United States to be eligible for this role, and only candidates who meet the above criteria will be contacted.  Infomedia is an equal opportunity employer and welcomes all qualified applicants. Infomedia does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.  Individual compensation will be commensurate with the candidate's experience.Atlanta pay range$40,000—$50,000 USD

Requirements