Job description

Overview Technology Consulting - Managed Services - Microsoft Stack - Senior Manager at EY. EY is shaping your future with confidence and helps you succeed in a globally connected powerhouse of diverse teams. This role focuses on leading strategic engagements across Microsoft Dynamics 365, Azure, Microsoft 365, and Power Platform, including solution architecture, service delivery, client engagement, and team leadership. Responsibilities Lead delivery of Microsoft-based solutions including Dynamics 365 (Finance, Operations, Sales), Azure cloud services, Microsoft 365, and Power Platform. Oversee service delivery operations, ensuring alignment with SLAs, KPIs, and client expectations. Collaborate with clients to define digital transformation strategies and platform roadmaps. Serve as the primary escalation point for client issues and conduct regular governance reviews. Design scalable, secure, and integrated Microsoft solutions tailored to client needs. Drive automation, AI/ML, and analytics capabilities across Microsoft platforms. Lead platform upgrades, module deployments, and custom development initiatives. Ensure compliance with ITIL, ISO, and other service management standards. Manage global delivery teams and offshore resources to support 24/7 service operations. Monitor platform performance, incident resolution, and change management processes. Build and lead high-performing teams focused on Microsoft technologies and solutions. Mentor and coach team members, fostering a culture of excellence and innovation. Support recruiting, onboarding, and capability building across the Microsoft practice. Support go-to-market strategy for Microsoft services within EY’s Managed Services portfolio. Develop and maintain partnerships with Microsoft to leverage programs, tools, and co-sell opportunities. Bachelor’s degree in Computer Science, Information Systems, or related field. 12+ years of experience in Microsoft enterprise platforms and cloud services. Proven track record in managing full-cycle Microsoft implementations and operations. Strong understanding of ITIL, DevOps, and Agile methodologies. Experience in managed services or long-term service delivery models. Master’s degree or MBA. Microsoft certifications (e.g., Azure Solutions Architect, Microsoft 365 Expert, Dynamics 365 certifications). Experience with industry-specific Microsoft solutions (e.g., manufacturing, financial services). Prior consulting experience with C-level stakeholder engagement. What We Offer You EY will develop you with future-focused skills and world-class experiences in a flexible, diverse, and inclusive environment. We offer a comprehensive compensation and benefits package and opportunities to work in a hybrid model with flexible vacation and well-being benefits. Total Rewards include medical and dental coverage, pension and 401(k) plans, and paid time off options. Most roles involve working in person 40-60% of the time over the course of an engagement, project or year. EY supports a flexible vacation policy and leaves of absence to support personal, family, and well-being needs. EY accepts applications on an ongoing basis. For California residents, please see additional information. EY is committed to equal employment opportunities and to providing reasonable accommodation to qualified individuals with disabilities. EY | Building a better working world. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for today and tomorrow. EY is a global, multi-disciplinary network offering services in more than 150 countries. #

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