Job description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Azure's core priority is to be world's most trusted, secure, and global cloud and a great place for people to work. Azure for Operators is building a team to help mobile operators take advantage of the innovation unleashed by the introduction of technologies such 5G, Software Defined Networking / Network Function Virtualization, EdgeComputeand the next generation Internet of Things. We're growing our Azure for Operators Technical Consultancy team. The Azure for Operators team deploys Microsoft and partner products to provide next generation services in over 1000 carriers' networks. • *Technical Consultants** are deep technical specialists who deliver unique value to our customers by collaboratively solving customer problems, providing delivery technical leadership, contributing to product quality and delivery process enhancements, and ideally become trusted advisors to our customers. Technical Consultants lead and deliver our core network design services, commissioning and migrations to our operator customers. This position is a Technical Consultant for our Tier 1 Operator customers and will be part of our broader Customer Delivery team. Our vision is to deliver successful Network and Service Transformation programs profitably, predictably and with high competency. An ideal candidate for this role has experience in deeply technical roles, delivering experiences at cloud scale and leading complex and highly visible customer engagements. Along the way, you have managed situations where the stakes are high, learned how to negotiate, developed strong communication skills especially when sharing deeply technical information. You have obtained and leveraged data to make informed decisions and become a quick learner of new technologies. • *Responsibilities** • *Project Delivery - Deliver Results through Teamwork & Optimizing Business Results** + Create deliverables to address customer needs & supports our strategy, share intellectual property with others. + Leads meetings with customers/partners to understand business needs. Seeks opportunities to drive business results by collaborating with multiple team members. Engages others appropriately to understand and define customer requirements. + Participates in project planning and develops project documents by identifying the risks and dependencies proposing mitigations. Assists project managers/architects in preparing for steering committee. Manages their schedule and communicates to project leads. + Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders. + Modifies existing intellectual property (IP) or, where applicable, creates new content. + Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with business priorities and stakeholder management principles. • *Learning, Leading and Growing the Business** + Consistently apply "lessons learned", model personal accountability & teamwork. + Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives. + Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly. + Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform. + Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise. + Demonstrated Self Learner. • *Technical Delivery** + Leads meetings with customers/partners to understand business needs. Uses business, industry and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements. + Implements solutions and may provide oversight and leadership on workstreams across domains while adhering to Microsoft Services processes. Aligns solutions with the intent of the architecture. + Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed. + Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community. • *Readiness** + Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with domain Chief Technology Officer (CTO). Leads or participates in relevant technical communities, and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies. • *Operational Excellence** Completes operational tasks and readiness, and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads as example and guides team members on operational tasks, readiness, and compliance. Other + Embody our culture and values • *Qualifications** • *Required/Minimum Qualifications** + Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business + OR equivalent experience. • *Experiences Required: Education, Key Experiences, Skills and Knowledge:** + Analytical Problem Solving. + Building Customer/Partner Relationships. + Product & Technology Expertise. + Leadership. + Value Selling. + Bachelor's Degree (B.S./B.A.) or equivalent. + 5+ years' experience in deep technical role in Technical Support, Consulting, Development, in service provider domain with hands-on knowledge of 3GPP, routing & switching, virtualization, Linux. • *Preferred (Optional-Additional) Qualifications:** + Multiple Certification in Microsoft Azure and/or competing Cloud Technologies/Virtualization. + Competencies in two or more of the following technologies: + Session Border Controllers, SIP Protocol, SS7 Protocols, Core Voice Network Equipment, IMS, 2G, 3G, 4g/LTE, 5G/CUPS and associated external interfaces, OSS/BSS systems, PCRF/OCS, HSS/HLR, VoLTE, VoWifi, ePDG, GiLAN/Proxy, PGW/SGW + Competencies in deploying and troubleshooting hypervisors like Azure, VMWare, Openstack, and KVM. + Experience with scripting languages (Python, VBA, Java, C++, etc.). + Competencies on routing protocols like OSPF, BGP, etc. + Hands-on knowledge on troubleshooting Linux based systems. + Experience with Kubernetes and Docker. + Experience configurating monitoring tools such as Grafana, Prometheus, Kibana, and Elasticsearch The salary range for this role in the state of Colorado is between $88,100 to $167,700. At Microsoft certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (icrosoft.com/us/en/accommodationrequest) . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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