Job description

Welcome to Frontline Managed Services® - where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. Position Overview We are seeking a highly skilled Hybrid Systems Administrator to join our team. This role requires a technical expert who thrives in customer-facing environments and can build trust and credibility with both internal stakeholders and end users. You'll play a critical role in managing and supporting IT infrastructure while ensuring seamless daily operations for our team. The ideal candidate brings not only technical depth but also a polished, professional demeanor, strong communication skills, and the ability to troubleshoot efficiently in a fast-paced environment. Experience working in a Helpdesk or Managed Service Provider (MSP) setting is strongly preferred. What You'll Do • Manage vLAN configurations and routing protocols • Support Cisco-based Networking, Firewall, and Voice systems • Configure and troubleshoot Meraki networking and wireless infrastructure • Administer Office365, Exchange, and Azure environments • Provide technical support in-person and remotely to internal users • Foster strong relationships with stakeholders by offering timely and reliable IT support • Deliver solutions with a customer-first mindset, ensuring a high-quality end-user experience • Collaborate with internal teams to support business continuity and IT initiatives What You Bring • Experience working on a Helpdesk or with a Managed Service Provider (MSP) or internal IT support team • Microsoft 365 and Exchange management experience or certification • Microsoft Azure Active Directory (AD) and InTune experience or certification • Familiarity with ticketing systems and/or RMM tools • Strong knowledge of networking tools and protocols, including VLAN, DHCP, NAT, VPN, and wireless standards • Understanding of both Windows and Mac desktop operating systems • Comfortable working with Microsoft 365, Office365, and related collaboration platforms • Professional presence, dependable communication skills, and the ability to build trust with technical and non-technical stakeholders Preferred Qualifications • Experience in legal tech environments (e.g., iManage, NetDocs, Prolaw, Litera, billing or dictation software) • Familiarity with security tools and standards (MFA, endpoint protection, DNS filtering, encrypted email, etc.) • Microsoft, CompTIA, or other IT certifications (MCP, ITIL, etc.) • Prior experience managing or supporting IT systems in a regulated industry (HIPAA, ISO, etc.) Not Sure You Meet Every Requirement? We know that great candidates may not match every qualification listed. If you're excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience. Work Environment • This is an HYBRID role and will require more than 1 day a week onsite in Manhattan NYC. • Regular interaction with employees, executives, and cross-functional teams. • Occasional travel between regional offices may be requested. Join Us At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve. "We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status."

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