Job description

Job Specific Information: This team leader position supervises a a change management team responsible for developing and managing training materials required for technology implementations of enterprise business applications and their life cycle. The wage range for this position is between $116,622 and $162,303. Please upload a current resume and interest letter. Summary Description: Under direction of the supervisor of the Enterprise Resource Planning (ERP) Program Management and Support Unit in the Department of Business Information Services, the incumbent serves as the organizational change management lead for the coordination and implementation of business management and enterprise information technology systems. This includes, but is not limited to developing, managing, training, and supervising activities related to change management, communication, and training required for technology implementations of enterprise business applications and their life cycle management. The IT OCM Team Leader will play a key role in ensuring that objectives of technology implementations and upgrades of ERP business systems are realized on time and on budget by focusing on the people side of change associated with changes to business processes, systems and technologies, job roles, and organization structures. The IT OCM Team Leader is responsible for creating and implementing highly-effective change management strategies, defining and measuring success metrics, completing change management assessments, developing plans that maximize employee engagement, adoption and usage of new technologies, and minimizing resistance to change through effective stakeholder management. This position will provide leadership, development, and supervision for the communications and training support staff in the ERP Program Management and Support Unit. Physical Demands: None Special Requirements: Ability to work beyond a 40-hour week, as needed. KNOWLEDGE SKILLSABILITIES: Thorough knowledge of the principles, practices, and techniques of business management and technology project management is required. A solid understanding of how people perceive, navigate, and adapt to technology-related and business process changes in the workplace. Anticipate and recognize potential obstacles and mitigate risks. Must have thorough knowledge of and ability to implement organizational change management methodologies and best practices. Demonstrated facilitative leadership skills and ability to work with a variety of stakeholders. In-depth understanding of IT systems, processes and technologies. Mastery of advanced Excel functions, statistical compilation, data validation and analysis required. Knowledge of industry standard tools and applications (e.g., Zoom, WebEx, Microsoft Teams, Google apps, and Microsoft 365) is a plus. Knowledge of and ability to interpret and communicate Montgomery County Public Schools policies, regulations and procedures as well as policies, regulations and procedures that relate to MCPS operations and business management, and enterprise systems operations. Ability to administer and apply continuous improvement principles and to communicate effectively using coaching strategies and techniques with MCPS staff and others. Excellent problem solving and root cause identification skills. Excellent active listening, oral and written communications, and human relations skills. Excellent organizational, communication, and interpersonal skills. Familiarity with Oracle Cloud, Oracle Guided Learning, Oracle ERP and/or Oracle HCM, is preferred. Knowledge of the Professional Growth Systems(PGS) established for the Montgomery County Association of Administrators and Principals (MCAAP/MCBOA) and the Supporting Services (SEIU) Professional Growth System (SSPGS). Demonstrated ability to supervise and evaluate staff and implement the Supporting Services Professional Growth System (SSPGS). EDUCATION, TRAINING AND EXPERIENCE; CERTIFICATE AND LICENSE REQUIREMENTS: Education Training Experience: Bachelor's degree from an accredited college or university required, with a preferred major in business operations management systems, communications, human resources management, business information systems, or a related field. Training in project management preferred. Extensive experience with project and process management in deploying enterprise level technology systems for business management and enterprise systems. Minimum of five (5) years outstanding public school experience in business management/operations, and leadership experience required. Experience with Prosci/ADKAR Model is a plus. Experience with project management tools and phases of the project lifecycle preferred. Experience with large scale change management related to Enterprise Resource Planning projects is a plus. Extensive experience with business systems and organizational software required. Considerable experience using Microsoft Office (Excel, Power Point, and Word) is desirable. Other combinations of applicable education, training, and experience that provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered. Certificate License: Project management and/or change management certification preferred.

Requirements