Job description

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy: • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. • Continuous professional growth and leadership opportunities. • Health, wellness, and financial benefits to offer peace of mind to you and your family. • World-class facilities and the technology you need to thrive – in our offices or yours. Responsibilities Include, but not limited to: • Build, support and implement a wide range of solutions using platform services for both internal and customer purposes. • Manage and configure platform infrastructures, applications, and collaboration tools. • Contribute and take lead on MSP Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives. • Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives. • Engaging directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria. • Monitoring and diagnosing performance issues to ensure optimal system performance. • Optimizing existing environments and standardizing processes using/developing standard operating procedures (SOPs). • Stay updated with industry trends, emerging technologies, and best practices. • Continuously seek opportunities for personal and professional growth. • Track time and document work out of SHI’s PSA system, submitting weekly timesheets. • Align with leadership and organization initiatives. • Mentor/Train lower tier engineering employees and service desk employees. • Involvement in a wide range of required Audit’s. • SOW Scoping, development, and build out assistance on a per-request basis. • Ownership, alignment, assessment (at times delivery) of customer Agile Cloud Engineering requests. • Assistance at all lower level’s where needed based on resource constraints. Qualifications • Bachelors degree in a relevant field or equivalent practical experience • 3-5+ years of relevant work experience (preferably in a managed services environment). • Expertise working with version control systems (such as Git, AzureDevOps). • Deep understanding of Azure core services including Azure Compute, Storage, Network, and Security • Expert level experience with additional Azure services including Azure Virtual Desktop, Logic Apps, Analytics, etc. • Vast understanding of additional technologies including DNS, Microsoft Windows Server, Active Directory Required Skills • Expert level designing and building cloud solutions using Azure services and build/deploy using IAC – Terraform or CloudFormation. • Proven success in contributing and taking lead on IT Projects, collaborating with internal/external customer, and ensuring timely delivery and alignment with business objectives. • Proficient in version control systems (such as Git, AzureDevOps). • Expert knowledge with Windows Server/Linux OS/terminal/AWS CLI skills. • Extensive knowledge with Automation and Scripting - basic scripting using python, nodeJS or other. • Strong proven success in conducting technical internal/customer facing meetings in a professional manner. • Strong technical writing and communication skills. Certifications Required • Microsoft Azure Professional level certificate or ability to obtain within 3 months of hire. • ITILv3+ Certification or ability to obtain within 6 months of hire. • Security Certifications: Industry-recognized certifications such as CISSP or CISM or ability to obtain within 9 months of hire. Unique Requirements • Travel by air for up to 10% annually. This travel will primarily be for customer meetings, events, and office. • This position requires to work overtime and be open to working during holidays when business needs demand it. • As part of a rotating on-call engineer schedule, you must provide after-hours support for escalations. • Maintain the required utilization levels. These requirements may change quarterly to align with evolving business needs. Additional Information • The estimated annual pay range for this position is $70,000 – $140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. • Equal Employment Opportunity – M/F/Disability/Protected Veteran Status About the Company: SHI International Corp. Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $8.5 billion global provider of information technology products and services. Dynamic, scalable, innovative solutions delivered with world-class customer support have made SHI the complete IT hardware, software and professional services solution provider it is today. Under the guidance of our current ownership for nearly 30 years, SHI has never been faced with a merger or acquisition that could distract us from supporting our customers. Remaining focused on the job at hand has allowed us to forge long-term relationships with the clients and OEM partners who remain our most loyal and ardent supporters. The most important metric by which success can be measured - the rate at which we retain our customers - is 99%, ranking SHI among the highest in our industry or any other! Company Size: 2,500 to 4,999 employees Industry: Computer Software Founded: 1989 Website: https://www.shi.com/

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