Job description

Job Role: IT System Administrator Location: 3495 Deer Creek Rd, Palo Alto, CA 94304 Contract: 6+ Months Summary We're seeking a motivated and detail-oriented System Administrator to join our growing IT team here.This role is ideal for someone with approximately 3 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and you'll play a key role in maintaining our systems, supporting our users, and assisting in the implementation of new technologies. Minimum Qualifications: • Minimum of 3 years of work experience providing front-line IT support or systems administration work • In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads • Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack). • Strong knowledge of IT security best practices and compliance standards. Preferred Qualifications: • Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset. • Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported • Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization • Excellent customer service skills and the ability to be a self starter • Exposure to IT security best practices. Core Responsibilities: Advanced Troubleshooting and Technical Support: • Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack). • Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed. Collaboration & Coordination • Collaborate with senior system administrators and other IT team members on business critical projects and initiatives • Serve as a point of contact for FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity. Executive Support • Providing premium and proactive technical assistance to senior leadership, executives, and their administrative staff. Asset Management and Documentation: • Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details. • Assist with asset management, including tracking inventory of hardware and software. Process Optimization: • Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences • Knowledge Base Development and Maintenance: • Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance

Requirements