Job description

Job Posting Title: Senior Desktop Support Specialist • Hiring Department: College of Natural Sciences • Position Open To: All Applicants • Weekly Scheduled Hours: 40 • FLSA Status: Non-Exempt • Earliest Start Date: Jun 01, 2025 • Position Duration: Expected to Continue • Location: UT MAIN CAMPUS • Job Details: General Notes About The University Of Texas At Austin What starts here changes the world. Founded in 1883, The University of Texas at Austin ranks among the top 40 best universities globally, with national programs across 19 colleges and schools. By creating educational opportunities for all and leading cutting-edge research at scale, the university fosters positive social change, technological advancement, and economic progress, proving that change really does start here. About The College Of Natural Sciences Discovery starts here in the College of Natural Sciences, where we are changing the world through transformative experiences, education and research. Our dedicated team of nearly 2,000 staff and faculty work together to support educational and research excellence in Texas. Join us and pave the way for the next generation of leaders and breakthroughs in science, technology, and mathematics. Recognized by Forbes as one of America’s Best Large Employers, UT Austin offers outstanding employee benefits and total rewards packages, including: • Competitive health benefits • Generous paid vacation, sick time, and holidays • Teachers Retirement System of Texas (a defined benefit retirement plan) as well as additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) For more details, please see: Benefits | Human Resources and UT Austin Employee Experience | Human Resources. Purpose Provide supervisory or advanced-level computer desktop user support and services. Responsibilities • Provide support and be a Deployment SME on ad hoc projects and other related duties. • Be lead for the deployment team and provide Tier 3 support to other deployment and desktop specialists. Manage and delegate tasks to student employees while maintaining ownership of the deployment process from beginning to end. • Maintain bulk order stock to ensure there is adequate hardware available for the instructional/deans office staff to continue business. Quote and assist in the purchasing of new computers and peripherals. • Recommend and implement desktop computing policies specific to each research area and ensure adherence to security policies and procedures. Evaluate new products and emerging technologies for their suitability within the framework of the current computing infrastructure. Provide 1-1 hardware consultations with lab PIs within CNS to address hardware needs. • Respond to requests via phone, email, or ticketing system and problems. Install, monitor, diagnose, repair, maintain, and upgrade user and lab computer and printer hardware, software, and equipment to ensure optimal workstation performance. Recover data from disk and system. Provide users with updates and maintain internal notes throughout the deployment process. • Train, assist, and advise the research faculty and staff in the safe use of computing systems on the network to reduce the vulnerabilities identified after poor user administration of the system; and provide any technical training to research space tenants that falls within the scope of best practices. Provide advanced hardware support to research environments. • Other related responsibilities and functions as assigned. Required Qualifications Two years of experience in an IT technical support position providing hands on troubleshooting support of computing hardware. Knowledge of computer and peripheral operations, installation, and troubleshooting. Knowledge of device/endpoint management tools or technologies. Basic understanding of network technologies and topologies. Knowledge of directory services and remote access tools. Demonstrated experience providing full support for Apple/Windows hardware and software. Ability to keep up with new technologies that are applicable to the needs of the College. Ability to work with minimal supervision. Demonstrated ability to effectively communicate via oral and written methods. Experience managing tasks via a ticketing system. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Bachelor's degree or higher. Three years' experience in a higher education IT Support setting. Proficient in Apple/Windows products including mobile devices. Linux support experience. Apple certified. Microsoft Windows and Office certified. A+ Certified. Two years of networking experience. Strong understanding of deployment methodologies and best practices. Familiarity with University-level desktop security requirements. Knowledge of University environments and available IT resources. Ability to work on multi-project timelines. Certification in ITIL. Salary Range $55,000 + depending on qualifications Working Conditions May work around standard office conditions. Repetitive use of computer equipment. Use of manual dexterity. Reasonable lifting and moving. Wear appropriate office attire. Work as a team member as well as independently. Accept supervision. Occasional evening and weekend work may be required. Required Materials • Resume/CV • 3 work references with their contact information; at least one reference should be from a supervisor • Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. • E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: • E-Verify Poster (English) [PDF] • E-Verify Poster (Spanish) [PDF] • Right To Work Poster (English) [PDF] • Right To Work Poster (Spanish) [PDF] • Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

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