Job description

Position: DevOps Engineer – UEM SaaS Operations | High Availability & Cloud Automation (Atlanta or Bay Area) About the Dev Ops Engineer Role in UEM SaaS Operations We are seeking an experienced Dev Ops Engineer to join the UEM SaaS Operations Team, supporting global deployments, high-availability environments, and automation for enterprise-grade services. About the UEM SaaS Operations Team The SaaS Operations Team (SaaS Ops) is responsible for managing Workspace ONE UEM SaaS platform deployments, configuration, and support across multiple global datacenters. Key Responsibilities for the Dev Ops Engineer – UEM SaaS Ops RolePrimary Dev Ops and Automation Responsibilities • Deploy and maintain high-availability production environments in cloud and on-premise setups • Troubleshoot and optimize internal services and cloud platforms proactively • Drive automation strategies to ensure 99.99% uptime • Provide 24×7 rotational on-call support for incident escalations • Monitor, maintain, and optimize server performance, capacity, and stability • Build automation and self-healing features to reduce operational workload • Collaborate with R&D, SRE, and Cloud Services Teams to design deployment automation for new offerings • Work effectively under pressure in live production environments • Promote a culture of engineering excellence and continuous improvement Required Skills and QualificationsCore Technical Skills for SaaS Operations and Cloud Automation • 3+ years in Dev Ops, Cloud Engineering, or Site Reliability Engineering • Experience in Unix/Linux and Windows • Scripting skills in Python, Power Shell, Bash, or Shell Script • Expertise in Ansible or similar tools like Chef or Puppet • Knowledge of Jenkins and monitoring tools like Elasticsearch or Wavefront • Skilled in configuring and troubleshooting web applications to ensure SLA compliance • Excellent communication skills, both written and verbal Preferred SkillsAdditional Cloud and Database Expertise • Microsoft SQL Server administration experience • AWS, VMware on AWS, vSphere products • Network tools such as BIG-IP, DYN, and Route 53 • Full-stack experience within a FedRAMP-compliant environment Work Model – Onsite (Atlanta or Bay Area) This is an onsite role in Atlanta, GA or Bay Area, CA, with collaboration across US, UK, and India-based teams. Active Secret Security Clearance or eligibility is required. Why Join Our UEM SaaS Operations Team You will work with global Dev Ops experts, lead automation initiatives, and support mission-critical enterprise systems. Ready to Apply? If you are passionate about automation, cloud operations, and uptime excellence, we want to hear from you. [Check out other positions] | Let’s discuss your next career move Frequently Asked Questions (FAQs) What is the primary focus of the UEM SaaS Ops team? The team manages Workspace ONE UEM SaaS platform deployments, automation, and high-availability operations across global datacenters. Is this position onsite or remote? Onsite in Atlanta, GA or Bay Area, CA. Do I need a security clearance? Yes, an Active Secret Security Clearance or eligibility is required. What is the expected availability for this role? 24×7 rotational on-call schedule. What scripting languages are preferred? Python, Power Shell, Bash, or Shell Script. What automation tools will I use? Ansible is preferred; Chef or Puppet are also valuable. What build automation tools are used? Jenkins or similar CI/CD tools. What monitoring tools should I be familiar with? Elasticsearch, Wavefront, or similar monitoring/logging tools. Is SQL Server experience required? Preferred for administration and troubleshooting. Will I work with cloud infrastructure? Yes, including AWS, VMware on AWS, and networking tools. Is this a FedRAMP environment? Full-stack FedRAMP experience is preferred. What kind of projects will I handle? Production deployments, automation initiatives, performance tuning, and incident response. Is prior experience in high-availability systems important? Yes, 99.99% uptime is a core responsibility. Will I work with global teams? Yes, across US, UK, and India. What soft skills are essential? Excellent communication, problem-solving mindset, and ownership of engineering initiatives. #J-18808-Ljbffr

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