Job description

Roles & Responsibilities Advisory & Assessment:  Conduct end-to-end health check and functional assessment of existing highly customized Dynamics 365 ERP implementation.  Evaluate system design, customizations, integrations, and performance against best practices.  Identify process and system optimization opportunities, recommending solutions leveraging native D365 capabilities, Power Platform, and Azure ecosystem.  Define modernization and automation roadmap aligned to business goals and technology strategy. Solution Design & Optimization:  Translate business needs into efficient D365 Finance & Operations configurations and process improvements.  Recommend rationalization of custom code, data model optimization, and use of standard features.  Design automation opportunities using Power Automate, Copilot, and AI-driven insights.  Collaborate with architects and technical teams to ensure proposed changes are scalable, secure, and compliant.  Suggest Application portfolio rationalization against Dynamics 365 Platform capabilities Managed Support & Continuous Improvement:  Serve as functional lead for day-to-day managed support operations, ensuring coordination with offshore AMS team for timely issue resolution and incident management.  Drive continuous improvement initiatives across finance, supply chain, and operations modules.  Support testing, deployment, and documentation for fixes and enhancements.  Provide functional guidance to offshore/onshore support teams. Stakeholder Management & Governance:  Act as a trusted advisor to business and IT leadership for ERP strategy and roadmap decisions.  Work closely with Microsoft and partner ecosystem for escalations and platform best practices.  Ensure adherence to governance frameworks, release management, and change control processes. Required Skills & Experience:  12+ years of experience in Microsoft Dynamics ERP (AX / D365 F&O) with deep understanding of functional domains (Finance, Supply Chain, Projects, Manufacturing preferred).  Strong techno-functional understanding of D365 architecture, data entities, workflows, and customization patterns.  Experience in conducting ERP assessments and creating roadmap/optimization recommendations.  Hands-on exposure to Power Platform (Power BI, Power Automate, Power Apps) and integration with Azure services.  Strong grasp of automation, AI enablement, and process optimization on Microsoft stack.  Proven experience supporting managed services / BAU operations for enterprise clients.  Excellent stakeholder engagement, documentation, and presentation skills.  Microsoft Dynamics certifications preferred. Preferred Qualifications:  Experience working with global organizations and complex multi-entity environments.  Familiarity with Microsoft Fabric, Azure Data Platform, or Dataverse.  Prior consulting or advisory experience in a partner ecosystem (Microsoft / Tier-1 consulting firm). Soft Skills:  Strategic mindset with strong analytical and problem-solving abilities.  Excellent communication and executive presentation skills.  Collaborative leadership with ability to guide both business and technical teams.  High professional maturity, accountability, and client-facing confidence.

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