Job description

Job Details Working Title: M365 Messaging Administrator - ITS4 Job Class: Information Technology Specialist 4 Agency: Minnesota IT Services • Job ID: 86640 • Location: St. Paul • Telework Eligible: Yes #LI-Hybrid • Full/Part Time: Full-Time • Regular/Temporary: Unlimited • Who May Apply: Open to all qualified job seekers • Date Posted: 07/16/2025 • Closing Date: 07/25/2025 • Hiring Agency/Seniority Unit: Minnesota IT Services • Division/Unit: Office of Enterprise Tech / M365 Messaging • Work Shift/Work Hours: Day Shift • Days of Work: Monday - Friday • Travel Required: No • Salary Range: $36.52 - $60.24 / hourly; $76,253 - $125,781 / annually • Job Class Option: Systems Software • Classified Status: Classified • Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE • FLSA Status: Exempt - Administrative • Designated in Connect 700 Program for Applicants with Disabilities : Yes The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners. Job Summary As an M365 Messaging Administrator you will work to maintain, support, and enhance the enterprise e-mail environments and related M365 services that enables email services for over 40,000 Executive Branch employees and the email capabilities for applications that they support. Primary areas of focus are consistent service management and delivery, quality customer service, effective service request resolution and incident management, and positive vendor engagement outcomes. Responsibilities include implementation of clearly defined practices and procedures to maintain standards for administration and proactive management of the enterprise email infrastructure and cloud environments to provide reliable and highly available email-related services to MNIT and its customers. This position must be able to investigate and troubleshoot problems, prioritize, determine impact, find solutions, create and/or update existing procedures and documentation to attain problem resolution. Due to the complex nature of enterprise e-mail and its integration with business processes that support mission critical activities of Executive Branch agencies this position requires senior-level troubleshooting and problem-solving skills. Additionally, the evergreen model of Microsoft 365 demands a high degree of flexibility and the ability to adapt quickly to new feature rollouts, support scenarios, and situations. This position requires an employee to be onsite at 600 Robert St. N, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. • Telework for Minnesota IT Services is available on a limited basis. • Candidates residing within 50 miles of the work address listed above are eligible for telework. • Candidates residing 50 miles or more in Minnesota from the work address listed above may be eligible to telework more than 50%. Finalist requires an additional review prior to telework approval. • Candidates residing 50 miles or more from the work address in a state bordering Minnesota (Iowa, North Dakota, South Dakota, or Wisconsin) are not eligible to be hired, unless planning to relocate within 50 miles of the work location in Minnesota or more than 50 miles in Minnesota. Qualifications Minimum Qualifications Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here. : Position requires a minimum of four (4) years of IT related experience in Enterprise Email Services. Experience must include: • Advanced experience delivering, managing, and supporting Microsoft 365 Exchange Online. • Advanced experience automating processes using PowerShell scripting. • Ability to troubleshoot complex email platforms, mail flow, email authentication protocols (DKIM, DMARC, SPF), and spam filtering technologies. • Ability to understand and analyze business needs and design and develop effective, efficient solutions. • Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties. • Customer service skills that include active listening, empathy, and problem-solving. A master's degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor's degree substitutes for two (2) years, OR an IT related associate's degree substitutes for one (1) year. Preferred Qualifications • Experience delivering, managing, and supporting Amazon SES and/or other email services • Experience using Graph API • Experience using Power Platform, including PowerBI • Experience using Agari • Experience developing code in languages such as Python. • Experience conducting technical walkthroughs focused on optimization, diagnostics, and issue resolution • Knowledge of Web accessibility, including the State of Minnesota technology accessibility standard Additional Requirements It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following: • SEMA4 Records Check (applies to current and past state employees only) • Criminal History Check • Reference Check • Social Security and Address Verification • Education Verification • CJIS Background Check • Other legally required checks Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States. Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers . Contact If you have questions about this position, contact Michele Lamm at michele.lamm@state.mn.us . Connect 700 Program To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Michele Lamm at michele.lamm@state.mn.us . Veterans To be considered for any Veteran's Status , you MUST indicate this on your application. RECENTLY SEPARATED VETERANS (RSV) : Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must: • Meet all Minimum Qualifications identified in this posting. • Meet all of the RSV criteria. • Submit a copy of your DD-214 form by the closing date to: michele.lamm@state.mn.us CERTAIN DISABLED VETERANS : Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you: • Meet service requirements and have a verified service-connected disability rating of at least 30%. • Provide qualifying documentation verifying the disability. • Meet all Minimum Qualifications identified in this posting. • You must submit all documentation by the closing date to: michele.lamm@state.mn.us Current State Employees • Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 4/Systems Software position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means. • Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office. About Minnesota IT Services Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT. Working together to improve the state we love. What do Minnesota's State employees have in common? • A sense of purpose in their work • Connection with their coworkers and communities • Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your benefits may include: • Paid vacation and sick leave • 12 paid holidays each year • Low-cost medical, dental, vision, and prescription drug plans • Fertility care, including IVF • Diabetes care • Dental and orthodontic care for adults and children • 6 weeks paid leave for parents of newborn or newly adopted children • Pension plan that provides income when you retire (after working at least three years) • Employer paid life insurance to provide support for your family in the event of death • Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury • Tax-free expense accounts for health, dental, and dependent care • Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: • Training, classes, and professional development • Tuition reimbursement • Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov ) Employee Assistance Program (EAP) for work/life support: • A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance • Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues • Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. APPLICANTS WITH DISABILITIES Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

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