Job description

About the Role: We are seeking a dynamic and experienced Techno-Functional Consultant specializing in Microsoft Dynamics 365 Customer Engagement. This role bridges the gap between business needs and technical solutions, involving both hands-on system configuration and client-facing functional consulting. The ideal candidate will have strong business acumen, excellent communication skills, and the technical know-how to deliver tailored CRM solutions. Key Responsibilities: • Serve as a techno-functional expert on Microsoft Dynamics 365 CRM projects, providing consultation, implementation, customization, integration, and support services. • Lead solution architecture and development of end-to-end CRM systems using C#, .NET, JavaScript, SQL Server, and Power Platform technologies including Power Apps, Power Automate, Power Pages, Copilot and Power BI. • Design and configure business workflows, process automation, and data integrations using Dynamics 365 Customer Engagement, Field Service, and Sales modules. • Develop and maintain reusable components, plugins, custom workflow activities, PCF controls, custom connectors, and SSRS/Power BI reports. • Collaborate with clients and cross-functional teams to gather business requirements and deliver tailored CRM solutions aligned with business needs. • Lead testing and deployment processes, and ensure solution scalability, performance, and security across environments. • Provide leadership in application lifecycle management, support change management, and mentor junior consultants and developers. • Ensure smooth integration with third-party tools, e-procurement systems, SharePoint, Azure services, and external APIs. • Support CRM administration, user training, documentation, and version upgrades. Required Qualifications: • 6–8 years of professional experience in Microsoft Dynamics 365/CRM implementation and solution development. • Hands-on expertise with: • Microsoft Power Platform (Power Apps, Power Automate, Power Pages) • C#, .NET Framework, SQL Server, SSRS, Web APIs, XML, JavaScript, AJAX, HTML5, CSS, React, AngularJS • Azure Cloud, Solution Architecture, Dependency Injection, Design Patterns • Proven experience in developing custom CRM components and integrations. • Strong functional knowledge of Sales Lifecycle, Field Service, Customer Engagement, Business Process Flows, and CRM Configuration & Administration. • Proficient in Requirement Analysis, Project Management, and working within Agile/Scrum environments. • Demonstrated experience with user experience design and unified interface development. Preferred Skills: • Deep understanding of Microsoft Dynamics 365 CE architecture, extensibility models, and plugin/service development. • Strong analytical, communication, and client-facing skills. • Ability to bridge the gap between business requirements and technical execution. • Experience leading teams, managing projects, and engaging with stakeholders at various levels. • Knowledge of DevOps, source control systems (TFS, Git), and CI/CD pipelines. • Microsoft Certifications such as: • Microsoft Certified: Dynamics 365 Functional Consultant Associate • Microsoft Power Platform Developer Associate • Experience with third-party UI components like Kendo UI, Telerik, and DevExpress. • Experience with SugarCRM, DNS/Hosting Services, and legacy CRM integrations is a plus.

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