Job description

SMX is seeking a Secure Print Administrator responsible for managing, supporting, and optimizing the organization's secure printing solution. This role ensures the implementation, operation, and troubleshooting of 2FA-based secure printing workflows, helping users securely print documents while reducing unauthorized access and waste. The Secure Print Administrator will work closely with IT, cybersecurity, and end-users to support secure print release configurations, maintain print security standards, and improve printing efficiency across the organization. This is a full-time onsite position. Essential Duties & Responsibilities • Secure Print System Administration & Support: • Manage and configure the secure print solution, ensuring proper system functionality. • Provide technical support for users experiencing issues with 2FA secure print release. • Proactively monitor the secure print service to ensure 99% uptime and troubleshoot any service interruptions. • 2FA Secure Print Release Support & Training: • Assist Junior Administrators with setting up, managing, and troubleshooting new or existing Multi-Function Devices (MFD) Printers. • Conduct training sessions and develop user guides to improve secure print system adoption. • Address issues such as failed print jobs and printer connectivity problems. • Secure Printing Workflow Optimization: • Ensure secure authentication mechanisms are consistently enforced for print operations. • Monitor and optimize print job efficiency, reducing failed or unnecessary print requests. • Implement process improvements to enhance print security and reduce operational costs. • Enhance printing and document forensics capabilities within the secure print system to maximize traceability and support non-repudiation efforts. • Documentation & Reporting: • Maintain all NIST 800-53 RMF documentation, artifacts, and procedures related to the secure print solution to support Authority to Operate (ATO) requirements. • Maintain accurate records of user issues, system updates, and secure print system performance metrics. • Develop status reports and recommendations for improving print security and workflow efficiency. • Ensure 2FA secure print release settings remain aligned with NIST, DoD, and IC Policies and Standards. Required Skills, Experience & Education • Associate's or Bachelor's degree in IT, Cybersecurity, Information Systems, or a related field (or equivalent experience). • Experience with enterprise print management solutions and authentication-based printing. • Must hold or be able to obtain one of the following certifications: Cloud+, GICSP, SSCP, Security+, GSEC, FITSP-O, GFACT, CASP+, CCNP Security, CCSP • Clearance: Active Top Secret/SCI security clearance required • Technical Knowledge: • Strong understanding of secure printing, print management solutions, and authentication-based workflows. • Ability to troubleshoot 2FA authentication issues and print job failures. • Familiarity with Defense Information Systems Agency (DISA) Multifunction Device (MFD) Security Technical Implementation Guides (STIGs) • User Support & Training: • Effective communication skills for training and assisting end-users with Pharos Blueprint Enterprise configurations. • Experience creating clear documentation and user guides. • Process Efficiency & Optimization: • Ability to analyze print usage patterns and suggest efficiency improvements. • Skilled at maintaining secure, streamlined printing processes. • Attention to Detail: • Precision in managing print system settings, security logs, and user authentication records. Desired Skills/Experience • Hands-on experience with Pharos Blueprint Enterprise Secure Print solutions or similar enterprise print security systems. • Hands-on experience with Microsoft Print Server software, authentication protocols, and print workflow security. • Knowledge of Windows Active Directory integration for secure printing. Application Deadline: October 20, 2025 #CJPOST #LI-onsite

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